consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

January 22, 2014

Untangling the Retail Supply Chain with Real-Time Analytics

Retail supply chains are longer and more tangled than ever – the complexity of the data sets and the management of far-flung suppliers coupled with high customer expectations around service and reliability are taxing traditional approaches to supply chain management to …


In Analytics, Analytics


January 15, 2014

Shoppers Want Emails With Personalized Product Recommendations

Online shoppers want emails featuring merchandise selected based on their own shopping habits, according to results from a Listrak-sponsored Harris Interactive survey.

Shoppers are willing to receive more emails if it makes shopping easier for them and they are willing …


In Email, Marketing


January 15, 2014

J.C. Penney Closing 33 Stores, Laying Off 2,000

J.C. Penney has announced that it will close 33 under performing stores across the country and laying off 2,000 employees in an effort to save $65 million.

The closings and layoffs were announced on its website on January 15. In that statement, CEO …


In Executive, M&A and Financial


January 14, 2014

How to Avoid the Post-Holiday Blues

The last fruitcake has finally made its way out of the break room and the excitement of the holiday retail season is now just a memory. For the next few months, it’s going to be a long, cold slog …


In Contact Center, Cross Channel


January 14, 2014

Move Over Showrooming, Webrooming is Here

A year ago, retailers were worried showrooming – the practice of visiting stores to ‘touch and feel’ products, then returning home to buy them online – would devastate in-store sales. With the threat of showrooming looming, retailers quickly launched innovative omnichannel initiatives …


In Ecommerce, Must Reads

January 10, 2014

Sears Holdings Tries to out-JCP JCP, but Fails

Remember that epic November tweet-off between J.C. Penney and Kmart? Well now their parent companies are fighting to see who can produce the more obscure holiday sales results press release.

JCP wins this round of the Retalympics, but Sears …


In Blog

January 9, 2014

JCP Wins the Award for Most Obscure Holiday Sales Results Release

The Multichannel Merchant office this week consisted of slowly getting back into the work flow after a noteworthy holiday season and thawing off after a frigid polar vortex.

This week we have been scouring wire and press release sites and …


In Blog, Holiday 2013


January 9, 2014

Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

According to the survey, 74% of shoppers cite finding …


In Ecommerce, Must Reads


January 7, 2014

Retailers Should Embrace Showrooming

Should showrooming be keeping retailers up at night, particularly amid a competitive holiday shopping season? Is the growing practice a valid concern, or is it the unknowns, like who is showrooming, how, when and why, that are most worrisome?

To …


In Cross Channel, Ecommerce

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

January 3, 2014

3 Steps to Winning the Mobile Consumer

In the weeks leading up to Christmas, retailers had been busily rolling out strategies to lure holiday shoppers. Both in-store and online brands offered extended hours, free shipping and a variety of discounts and deals.

With the entire bustle, how …


In Ecommerce, Mobile

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