lids-macys-300

August 7, 2013




Lids Makes Omnichannel Deal With Macy’s

Macy’s Inc. and LIDS Sports Group, a subsidiary of Genesco Inc., announced each have signed an agreement to open a licensed team merchandise department in Macy’s stores and online, according to a press release.

Both companies plan to …

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In News

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July 31, 2013




Delivering the Omnichannel Promise This Holiday Season

What is the best way to reach and secure the anytime, anywhere consumer this holiday season?  According to Branden Jenkins, general manager of etail and retail for NetSuite,  the answer is omnichannel.

During a recent one-on-one interview with Multichannel Merchant, …

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In Cross Channel, Ecommerce

July 29, 2013




Readiness Checklist for Social Media Analytics

The connection between social networks and purchasing behavior is becoming increasingly strong. Reports continue to show that social media engagement drives both online and in-store sales, making it more important than ever for retailers to derive actionable insight from social …

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In Analytics, Marketing

UPS, United Parcel Service, Shipping/Delivery, Operations and Fulfillment, FedEx, TNT Express, David Abney, ecommerce, seasonal peak, dimensional weight pricing, DIM, DIM weight

July 29, 2013




UPS Talks About Shopping and Returns

Omnichannel is all the buzz right now among consumers.  Consumers are looking to shop anywhere anytime said Melanie Alavi, retail manager for UPS in an interview during IRCE2013.

Alavi discussed the results of the 2013 UPS Pulse of the Online Shopper …

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In Cross Channel, Ecommerce

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July 26, 2013




Merchants See Increased Satisfication with Omnichannel Fulfillment

Ecommerce has now become synonymous with omnichannel. While merchants are focusing their retail efforts on social, mobile and email, the real effort should be on a variety of fulfillment options, according to a new whitepaper by Innotrac.

A quick Google …

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In Cross Channel, Inventory

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

July 22, 2013




8 Tips for Creating a Solid Returns Policy

While most merchants would prefer to not think about their returns policy, it’s imperative for every ecommerce company to have one. Not only is it good business, but it will also help customers trust your brand and the products …

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In Cross Channel, Customer Service

July 19, 2013




5 Questions for Your Holiday Readiness Checklist

It’s mid-summer. Chances are, it’s hot, humid and if you’re like me, you have backyard barbecues and beaches on the brain.

However, the holidays are a few months away; it’s the perfect amount of time to …

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In Ecommerce, Usability

distribution center, warehouse/distribution center, fulfillment center, Five Below, Techtronic Industries, FedEx Ground, FedEx, CVS Caremark, Amazon, Amazon.com, Michael Kors, IKEA, operations and fulfillment

July 18, 2013




Why Omnichannel Fulfillment Matters

Shopping habits, shopping devices, and shopping locations are interchangeable in the customer’s eyes, which is why it’s more important than ever for merchants to offer a wide variety of omnichannel fulfillment options, according to Bill Toney, senior vice …

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In Cross Channel, Customer Service

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July 9, 2013




Give DIY Consumers the Right Guidance with Site Search

If you’ve ever been in a home improvement superstore, you know that overwhelming feeling that can overtake you as you browse aisle after aisle of thousands of products.

While the online DIY (Do-It-Yourself) shopping experience is somewhat less stressful, …

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In Ecommerce, Marketing

woman-holiday-shopping-300

July 9, 2013




Accelerate Holiday Gift Sales with an Ecommerce Tune-up

Winter holidays are a decisive time for retailers. The National Retail Federation reports that the winter holiday season can represent up to 40% of annual retailer sales, with online gifting taking center stage. Deloitte’s 2012 Annual Holiday Survey recorded that nearly …

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In Ecommerce, Returns

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