January 7, 2014

Retailers Should Embrace Showrooming

Should showrooming be keeping retailers up at night, particularly amid a competitive holiday shopping season? Is the growing practice a valid concern, or is it the unknowns, like who is showrooming, how, when and why, that are most worrisome?

To …


In Cross Channel, Ecommerce

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

January 3, 2014

3 Steps to Winning the Mobile Consumer

In the weeks leading up to Christmas, retailers had been busily rolling out strategies to lure holiday shoppers. Both in-store and online brands offered extended hours, free shipping and a variety of discounts and deals.

With the entire bustle, how …


In Ecommerce, Mobile

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

January 1, 2014

Omnichannel Retailers Stand to Win or Lose at Every Touch Point

The cardinal rule of retailing never changes: Customers punish poor performance. This has been true for as long as we’ve been buying and selling things – maybe 12,000 years or more. In one sense, nothing’s changed since that Sardinian farmer …


In Must Reads, Omnichannel


January 1, 2014

10 Things Your Ecommerce Site Must Do In 2014

Staying one step ahead of your competitors with a fresh, innovative, and engaging Ecommerce presence is not just an annual project—it’s a daily challenge. As the year comes to an end and a new one begins, retailers need take …


In Ecommerce, Marketing


January 2, 2014

2014: Infinite Channels, Product Awareness and the Dawn of Pervasive Commerce

Welcome to the era of pervasive commerce.

A world where every interaction in the physical world or on the web is an opportunity to inform, educate and buy or sell products and services. Where every app is hyper-personalized to deliver …


In 2014 Predictions, Channel Integration


January 2, 2014

6 Fearless Predictions for 2014

The 2013 holiday season saw shifts in consumer behavior that direct-to-customer merchants – and their business partners – must adapt to in 2014.

Ecommerce got off to a roaring start with off-the-chart sales lifts over Cyber Weekend. But it got a bit …


In 2014 Predictions, Blog


January 1, 2014

Multichannel Merchant’s Best of 2013

2013 has come and gone…

And maybe it even dragged on… and on… and on.

I guess it all depends on your perspective.  Think about it – does twerking seem so last-year? How about that 0-6 start by the New York Giants? …


In Blog, Must Reads


December 23, 2013

These Merchants Have the Best Return Policies

Gift givers have the best of intentions (usually) when picking out Christmas gifts for the holidays. No matter how much thought goes into a gift, however, sometimes shoppers miss the target — which is why something as dry as a store’…


In Must Reads, Omnichannel

horizontal mobile holiday

December 20, 2013

Cozy Up To Customers with Mobile Analytics

With seasonal soundtracks on rotation and shelves stocked with obligatory gift sets, the holiday season is here for retailers. More than $602 billion is predicted for this holiday’s season spending, of which nearly 16% will be online sales.  It should come …


In Analytics, Analytics


December 19, 2013

How Amazon Stole Christmas

With Christmas right around the corner, shoppers are making a mad dash to ensure all their holiday shopping is complete and shipped before next week. And while ecommerce merchants are pulling out all the stops to try to grab shopper’…


In Amazon, Cross Channel

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