January 14, 2014

Move Over Showrooming, Webrooming is Here

A year ago, retailers were worried showrooming – the practice of visiting stores to ‘touch and feel’ products, then returning home to buy them online – would devastate in-store sales. With the threat of showrooming looming, retailers quickly launched innovative omnichannel initiatives …


In Ecommerce, Must Reads

January 10, 2014

Sears Holdings Tries to out-JCP JCP, but Fails

Remember that epic November tweet-off between J.C. Penney and Kmart? Well now their parent companies are fighting to see who can produce the more obscure holiday sales results press release.

JCP wins this round of the Retalympics, but Sears …


In Blog

January 9, 2014

JCP Wins the Award for Most Obscure Holiday Sales Results Release

The Multichannel Merchant office this week consisted of slowly getting back into the work flow after a noteworthy holiday season and thawing off after a frigid polar vortex.

This week we have been scouring wire and press release sites and …


In Blog, Holiday 2013


January 9, 2014

Shoppers Have Great Expectations with Omnichannel Commerce

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

According to the survey, 74% of shoppers cite finding …


In Ecommerce, Must Reads


January 7, 2014

Retailers Should Embrace Showrooming

Should showrooming be keeping retailers up at night, particularly amid a competitive holiday shopping season? Is the growing practice a valid concern, or is it the unknowns, like who is showrooming, how, when and why, that are most worrisome?

To …


In Cross Channel, Ecommerce

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

January 3, 2014

3 Steps to Winning the Mobile Consumer

In the weeks leading up to Christmas, retailers had been busily rolling out strategies to lure holiday shoppers. Both in-store and online brands offered extended hours, free shipping and a variety of discounts and deals.

With the entire bustle, how …


In Ecommerce, Mobile

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

January 1, 2014

Omnichannel Retailers Stand to Win or Lose at Every Touch Point

The cardinal rule of retailing never changes: Customers punish poor performance. This has been true for as long as we’ve been buying and selling things – maybe 12,000 years or more. In one sense, nothing’s changed since that Sardinian farmer …


In Must Reads, Omnichannel


January 1, 2014

10 Things Your Ecommerce Site Must Do In 2014

Staying one step ahead of your competitors with a fresh, innovative, and engaging Ecommerce presence is not just an annual project—it’s a daily challenge. As the year comes to an end and a new one begins, retailers need take …


In Ecommerce, Marketing


January 2, 2014

2014: Infinite Channels, Product Awareness and the Dawn of Pervasive Commerce

Welcome to the era of pervasive commerce.

A world where every interaction in the physical world or on the web is an opportunity to inform, educate and buy or sell products and services. Where every app is hyper-personalized to deliver …


In 2014 Predictions, Channel Integration


January 2, 2014

6 Fearless Predictions for 2014

The 2013 holiday season saw shifts in consumer behavior that direct-to-customer merchants – and their business partners – must adapt to in 2014.

Ecommerce got off to a roaring start with off-the-chart sales lifts over Cyber Weekend. But it got a bit …


In 2014 Predictions, Blog

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