September 10, 2013

Addressing the Brick-and-Mortar Blind Spot

Thanks to clickstream data and other types of digital breadcrumbs, today’s multichannel retailers can learn a lot about their online and mobile customers. But according to a Forrester Research analyst quoted in The New York Times, “well over 90% of …


In Data & Analytics, Ecommerce

Operations and Fulfillment, Shipping/Delivery, distribution center, Warehouse/Distribution Center, fulfillment center, Amazon,, Fulfillment By Amazon, FBA, Amazon Prime, Amazon Prime Now, UPS, Uber, Lyft, Deliv, Roadie, Target, Postmates, comScore, Google, Ulta Salon, Google same-day delivery

September 1, 2013

Why Same-day Delivery is a Customer Experience Game-changer

Remember the scene in “There’s Something about Mary” when Ben Stiller’s character picks up a hitchhiker with a killer idea – 7 minute abs? It’s going to blow 8 minute abs out of the water.

I’m reminded of this …


In Operations & Fulfillment, Shipping/Delivery


August 30, 2013

How Guitar Center Delivers a Stand-out Omnichannel Experience

Holiday 2013 is upon us – and, for retailers, it’s the biggest omnichannel shopping season yet. Consumers will turn to multiple channels before making holiday purchases, combining web searches, to mobile apps, tablet browsing, and in-store visits. And they’ll also …


In Channel Integration, Marketing


August 27, 2013

5 Ways Site Search Data Creates Better Merchandising

Your search box is a great discovery tool. Of course it helps your site visitors discover the products and information they seek, but it helps you learn about your customers too. By understanding your customers’ intent – in their own words – …


In Marketing, Must Reads

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

August 27, 2013

5 Tips to Prepare for Holiday Shipping

The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year.

Here are five tips on how you can create engagement, boost …


In Global, Must Reads

Set of color touchscreen smartphones

August 21, 2013

Mastering Mobile Email Part 3: Contextual Optimization

This is the third and final installment of a three part gallery series from Movable Ink on how to master the art of contextual optimization with mobile emails. To read part one, Template and Design, click here, and two read …


In Cross Channel, Ecommerce


August 20, 2013

6 Ways T.J. Maxx Can Embrace Omnichannel Shoppers

The idea that a large retailer doesn’t already have an ecommerce footprint in 2013 probably comes as a surprise to most people, but it’s true. T.J. Maxx, one of the fastest-growing retailers in the clothing industry, for example, …


In Cross Channel, Ecommerce


August 18, 2013

5 Ways to Consider How Multichannel Customers Shop

Back to school is not just a time for students to get back to learning, but for many of us to refocus after summer vacation. Have you considered how your customers shop for each season? It’s time to get …


In Cross Channel, Must Reads


August 14, 2013

Yankee Candle Sees Crosschannel Customers

Consumers of Yankee Candle are using multiple devices when they are considering purchasing a product.

Brad Wolansky, president of consumer direct and CMO for Yankee Candle, said consumers begin looking at products on smartphones, open an email on a tablet, …


In Cross Channel, Ecommerce

Set of color touchscreen smartphones

August 13, 2013

Mastering Mobile Email Part 2: Crosschannel Integration

This is the second of a three part gallery series from Movable Ink on how to master the art of crosschannel integration with mobile emails. To read part one, Template and Design, click here, and look out for part three, …


In Ecommerce, Email

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