August 8, 2012




It’s Time to Plan your Post-holiday Returns Process

As consumers readied themselves for a season’s worth of holiday parties and gift giving last year, stores bustled with shoppers and holiday cheer. Online merchants enjoyed an extra helping of holiday spending, with online sales up 15% between Nov. 1 and …

More...

In Operations & Fulfillment, Returns

July 31, 2012




Meet the 2012 MCM Awards Judges

Geoff Batrouney

Geoff is the executive vice president, of Estee Marketing Group, a company that specializes in List Management, List Brokerage, campaign/donor analyses, Insert Media Management and Brokerage covering all aspects of Direct-to-Consumer marketing.
When asked to describe his …

More...

In Affiliate, Analytics

July 20, 2012




4 Tips for Effective Multichannel Selling

Selling products or services through multiple channels – whether it includes web, in-store, phone, affiliate, or catalog – can be highly lucrative for merchants. It can also cause a lot of headaches, and if not managed properly, can lead to …

More...

In Affiliate, Catalog

July 11, 2012




5 Customer Service Tips to Boost Online Sales

Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. That’s the conclusion of current studies, which demonstrate that a higher payroll correlates with higher sales—and profits, because increased sales numbers more than …

More...

In Contact Center, Ecommerce

June 30, 2012




10 Tips for Meeting Cross-channel Customer Expectations

Today’s savvy consumers expect competitive pricing, in-stock merchandise, fast and free delivery for online purchases, and a consistent brand experience across all channels. Their expectations seemingly grow by the day as new technologies and innovative service offerings continue to …

More...

In Channel Integration, Cross Channel

June 16, 2012




3 Tips for Addressing Customer Demand for Mobile Experiences

By now, if you’re not tired of hearing about mobile, you will be soon. There is, however, good reason for all the buzz. A plethora of studies and surveys indicates three trends that should make you drop everything and …

More...

In Catalog, Ecommerce

June 2, 2012




6 Ways to Maximize Your Mobile Promotions

Mobile is most successful when it’s integrated into a brand’s overall marketing plan, according to a new Retail Benchmark Report conducted by Cellit. When brands launch a new SMS (Short Message Service) program, they typically implement an extensive 90…

More...

In Catalog, CRM

May 31, 2012




5 Tips to Elevate Your Mobile Commerce Strategy

Even though a new research report has found that 41% of retailers possess a mobile initiative, many are still hesitant about rolling out a mobile commerce program.
Subscribe to RSS headline updates from: Powered by FeedBurner
In its report titled “Elevating …

More...

In Analytics, Catalog

May 24, 2012




Can J.C. Penney Recover From First-Quarter Loss?

One takeaway from the J.C. Penney profit loss is that when your customers bank on weekly coupons and designated sales days, you don’t change a thing. Just check out #JCPenney on Twitter and you will hear from thousands of …

More...

In Channel Integration, Cross Channel

May 9, 2012




Lowe’s Unveils Android App

BUSINESS WIRE – Lowe’s for Android users? Yep, there is an app for that. Customers connected with Android mobile devices can now shop at the home improvement chain with a recently released application.
Subscribe to RSS headline updates from: Powered …

More...

In Mobile Commerce, News

  1. 1
  2. ...
  3. 40
  4. 41
  5. 42
  6. 43
  7. 44
  8. 45
  9. 46
  10. ...
  11. 79