December 23, 2013

These Merchants Have the Best Return Policies

Gift givers have the best of intentions (usually) when picking out Christmas gifts for the holidays. No matter how much thought goes into a gift, however, sometimes shoppers miss the target — which is why something as dry as a store’…


In Must Reads, Omnichannel

horizontal mobile holiday

December 20, 2013

Cozy Up To Customers with Mobile Analytics

With seasonal soundtracks on rotation and shelves stocked with obligatory gift sets, the holiday season is here for retailers. More than $602 billion is predicted for this holiday’s season spending, of which nearly 16% will be online sales.  It should come …


In Analytics, Analytics


December 19, 2013

How Amazon Stole Christmas

With Christmas right around the corner, shoppers are making a mad dash to ensure all their holiday shopping is complete and shipped before next week. And while ecommerce merchants are pulling out all the stops to try to grab shopper’…


In Amazon, Cross Channel


December 17, 2013

5 Mobile Strategies to Drive Retail Sales

All kinds of merchants are doing a fantastic job on mobile. Look at the smartphone experience offered by Starbucks, for example, or the way that Lululemon goes mobile first and promotes local events that get people walking into its stores. …


In Ecommerce, Mobile


December 18, 2013

IBM Predicts an Omnichannel Shopping World

Now that you have watched the above video, are you surprised that IMB predicts “buying local will beat online” as a part of its 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, …


In Blog, Customer Service


December 16, 2013

New Report Reveals Insights into Showrooming, Mobile Technology and Social Media

The act of showrooming is seeing a growth that cuts across a variety of demographic segments, according to the Holidays Retail Trends study by CFI Group.  This is due in part to mobile technology, and practiced by a majority of …


In Ecommerce, Mobile

Home Depot, ecommerce, distribution center, fulfillment center, ecommerce fulfillment

December 12, 2013

Home Depot to Look Into Same-Day Shipping Initiative in 2014

Home Depot announced plans to offer same-day shipping due in large part to the “building out” of three additional distribution centers across the country during a investor conference on Dec. 11.

These new distribution centers, which will be located in California, …


In Ecommerce, Executive

2014 trends.

December 11, 2013

Ecommerce & Marketing Trends: What Retailers Need to Know Now for 2014

As we wrap up another year, looking back at the retail and technology trends that shaped 2013 can help us gauge what retailers can expect for 2014.

Heated competition from online retailers and the lack of traction for mobile wallets show we’…


In 2014 Predictions, Cross Channel

Forward to 2014 new year concept

December 10, 2013

Omnichannel Crystal Ball: What’s Ahead in 2014?

What will retail look like in 2014?  While shopper robots won’t appear in every store next year, we’re clearly headed toward a new era in retail automation, one that’s sure to completely transform the customer experience.

Just as …


In 2014 Predictions, Channel Integration


December 6, 2013

How Effective Promotions Affected Cyber Weekend Sales

Ecommerce sales grew considerably over the Thanksgiving and Cyber Monday weekend, and the channel itself took a bigger slice of the pie when compared to in-store revenues.

[CLICK HERE for Multichannel Merchant's Cyber Weekend 2013 coverage]

In this video, Adobe Digital …


In Cyber Weekend 2013, Marketing

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