Amazon, Amazon Prime, ecommerce, e-retail, online retail, customer satisfaction, customer experience, shipping, free shipping, ecommerce fulfillment, operations and fulfillment, shipping clubs

June 11, 2014

Most Consumers Willing to Wait If It Ships Free

Today’s “flex consumer” is channel agnostic and willing to wait longer to receive items purchased online if it means free shipping, according to a new survey released today by UPS and comScore.

According to the third annual joint survey, …


In IRCE 2014, News

same-day delivery

June 11, 2014

Deliv Joins IBM’s Ready for Smarter Commerce Program

In an effort to help retailers address the same-day delivery challenge and meet the consumer’s expectations and demands for a more immediate service, Deliv, a same-day delivery service for omnichannel retailers has joined IBM’s Ready for Smarter Commerce …


In Must Reads, Operations & Fulfillment

June 10, 2014

MyBuys Announces MyAds GeoTargeting at IRCE 2014

SAN MATEO, Calif. – June 10, 2014 – MyBuys, provider of coordinated personalization solutions for display ads, email, websites and mobile, today announced the availability of MyAds GeoTargeting. The solution helps retailers drive online consumers to specific brick-and-mortar stores using behavioral data and geo-targeted …


In IRCE 2014


June 10, 2014

The Gap Between Customer Expectations, Retailer Reality in Omnichannel

A new report from Forrester Consulting, commissioned by Accenture and SAP unit hybris, found that retailers’ ability to deliver a multichannel shopping experience is lagging behind customer expectations, according to a report in Business2Community.

Forrester found that 71% of consumers …


In Ecommerce, Inventory

chip and pin emv-300

June 10, 2014

The Truth About Chip & PIN Technology

A major change in payment technology is coming that impacts every major retailer and credit and debit card provider in the U.S. In less than 18 months, all U.S. merchants and card providers will make the switch to EMV …


In Ecommerce, Must Reads


June 9, 2014

Industry Experts Skeptical of Sears Shop Your Way

Sears Holdings Corporation is banking heavily on members of its Shop Your Way loyalty program, but industry experts are saying it may be “too little, too late” for Sears.

Robert Schriesheim, CFO for Sears Holdings Corporation said during a financial …


In Ecommerce, Marketing


June 9, 2014

A Happy Marriage At David’s Bridal Stores and Web Businesses

David’s Bridal has a unique point-in-time challenge, since most people won’t get married again, at least not quickly. So the company knows that it needs to move fast and grab every opportunity to satisfy the many needs of …


In Ecommerce, Marketing

ecommerce, ecommerce platforms, Order Management Systems, order management, distribution center, Operations and Fulfillment, omnichannel, omnichannel fulfillment, omnichannel strategy

June 3, 2014

Seven Ways to Merge the Physical and Digital with Order Management

In today’s omnichannel world, tech-savvy consumers no longer differentiate between online and in-store experiences. They want convenience – to shop whenever and however they please, through any channel — and they want a great experience every time.

To attract and retain …


In Cross Channel, Ecommerce

Home Depot, ecommerce, ecommerce fulfillment, distribution center, fulfillment center, ecommerce fulfillment

May 28, 2014

Home Depot to Roll Out New Order Management System

Home Depot announced on its Q1 earnings call that it has gone live with its first in-store implementation of a new customer order management system (OMS), with plans to roll it out across its U.S. supply chain by the …


In Inventory, Operations & Fulfillment


May 27, 2014

Is Showrooming as Bad as Retailers Think?

A new study by Deloitte Digital found that showrooming may not be as bad as retailers think.  The Deloitte study reveals that connected shoppers actually convert at a 40% higher rate than people not consulting devices in store, and 22% of connected …


In Ecommerce, Mobile

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