April 17, 2013




Sears Holdings Launches Fulfilled By Sears

HOFFMAN ESTATES, Ill., April 17, 2013 /PRNewswire/ — Sears Holdings has launched Fulfilled By Sears, a turnkey fulfillment service that offers pay-as-you-go pricing for businesses seeking a simple, cost-effective solution to manage storage, picking, packing and shipping of customer orders from Sears …

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In Marketing, Marketplaces

April 9, 2013




Lessons Learned from J.C. Penney

A few questions went through my mind when I heard Ron Johnson stepped down (as the press release reads) as CEO at J.C. Penney. One was the Ron Burgundy line, “Well, that escalated quickly!” And with former CEO Mike …

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In Blog

7-300

April 10, 2013




Contextualized Video Optimizes Customer Experience

The importance brands place on customer experience cannot be emphasized enough; in massively competitive global marketplaces where comparable products might be available at a lower price, brands can separate themselves from competitors by providing quality experiences to customers.

Customer experience …

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In Data & Analytics, Ecommerce

same-day-delivery-image-300

April 5, 2013




Same-day Delivery Might Not for Everyone

Amazon, Google, and eBay are striving towards national same-day delivery fulfillment, but the shipping option might not be the perfect decision for every retailer, according to Shop.org.

In the “Same-day Delivery – Should It Be a Priority for Your Business” …

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In Ecommerce, Inventory

April 2, 2013




3 Critical Steps to Avoid Social Media Meltdowns

Someday, somewhere, somehow, every retailer will deliver a bad customer experience. Products disappoint, a customer service representative has a bad day, ordering snafus occur; it happens. But in today’s socially-connected world, one customer’s small disappointment can turn into …

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In CRM, Ecommerce

Sears, ecommerce, retargeting, target marketing, personalization, big data, big data analytics, data-driven advertising, data-driven marketing, ad technology, marketing technology

April 2, 2013




Sears Canada Dishes on Successful Shopping Experience

In a recent interview with The eTail Blog, Tom Maryniarczyk, associate vice president of ecommerce analytics and promotions, at Sears Canada, talked shop about successful online merchandising and how to personalize a shopping experience without scaring your customer away.

When …

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In Cross Channel, Customer Service

Google, Google Express, Amazon, Amazon.com, same-day delivery, holiday 2014, holiday peak 2014, ecommerce, holiday season 2014, holiday peak, ecommerce fulfillment

April 2, 2013




Google Launches Same-day Delivery on the West Coast

Google announced last week its same-day delivery known as Google Shopping Express in the San Francisco area, according to an article on Mashable.com.  Consumers in the San Francisco area can now order items online from nine big retailers when …

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In Amazon, eBay

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March 27, 2013




3 Retail Trends You Have to Know in 2013

Five short years ago, brick-and-mortar stores were pumping away quite solidly. Sure, they were feeling some of the changes that ecommerce and a little mobile shopping brought on, but it was hardly the explosion that we are seeing today.

Here …

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In Channel Integration, Cross Channel

March 27, 2013




Tell-tale Signs You Need to Rethink Your Fulfillment Center

To put it frankly, the ecommerce boom could cause fulfillment to buckle. In the past, retailers supported bricks-and-mortar stores with a single-channel supply chain to replenish goods from a central pool of inventory.

Now, tablet and smartphone shopping is fueling …

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In Ecommerce, Marketplaces

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

March 26, 2013




The Looming Disruption of B2B Marketplaces

The launch of AmazonSupply last April was touted by some industry experts as a win for B2B brands eager to claim their share of the online marketplace. According to Forrester research, many B2B brands are predicting that online …

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In Amazon, B2B

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