The Ultimate Guide to Omnichannel and Managing Orders

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Retailers and DTC Brands, take what history and consumers have taught us to heart and unify your customer’s experience. Understand the benefits of an end-to-end omni-commerce approach, how to build a strategy in 9 thought-provoking steps, and the capabilities you should be having discussions about in your omnichannel meetings.

Hits of the Week 6-27-22

| David Hurwitz

A new report from Multichannel Merchant addresses how the right tools/tech not only provide inventory accuracy and visibility, but help you prioritize and track SKU movement across the network. Hear … Continue Reading →

Retailers: Evolve Pandemic Innovations for the Long Term

| Jon Reily

As shoppers are back in stores, retailers now need to determine which COVID innovations they will keep and how those measures will mature over the long term. This will help maximize the value of COVID innovations, bringing the benefits of digital to brick-and-mortar and scaling capabilities to accommodate long-term needs.

Martech and Digital Experience Management: The New Frontier

| John Schneider

Today, consumers expect you to anticipate their needs and offer relevant suggestions before their initial contact. Powerful martech tools such as customer data platforms, AI-based personalization and digital asset management (DAM) help you make “next best action” decisions that future-proof your customer experience strategy.