July 5, 2011
Signature Styles has run into a snag in its Chapter 11 bankruptcy case. The trustee overseeing the case told a judge that Signature Styles, a division of private equity firm Patriarch Partners that was formed to purchase Spiegel Brands two years …More...
March 17, 2011
August 10, 2010
Internet merchants will likely be required by law to collect sales taxes, said Gilbert Fiorentino, chief executive of Systemax Technology Worldwide, on Tuesday during a session at eTail East in Baltimore. And this will be a reality in the not …More...
April 20, 2010
April 15, 2009
The first thing your contact center management team needs to do when sitting down to create an agent productivity metric is agree in principle about what this is all about. Following are four principles we believe will make your journey …More...
October 1, 2007
October 1, 2007
I wish to express my sincere disappointment regarding your August article, “The Red Envelope, please.” In the interest of thoroughness and journalistic fairness, I would have expected your publication to seek comment or reaction to the article prior to publication.
August 1, 2007
July 31, 2007
Employee turnover is a fact of life in the contact center. The better armed you are with strategies the more effective you’ll be at managing it. The strategies can help you reduce employee turnover. Brainstorm with your leadership team to …More...
April 24, 2007
1. Penton Media, Inc. d/b/a Multichannel Merchant (“Sponsor”) is offering the Online Sweepstakes (“Sweepstakes”).
2. No entry fee. To qualify for the random prize drawing, entrants must cast an online vote for Multichannel Merchant’s Audience Choice Awards.
3. The Sweepstakes …