July 27, 2011




Will Amazon Win CA Tax Referendum?

Amazon.com is going all out to counteract new laws that require out-of-state online retailers to collect state and local sales taxes. The ecommerce giant filed a petition earlier this month for a referendum with the California attorney general’s office, …

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In Affiliate, multichannelmerchant.com/ecommerce/news

July 5, 2011




Signature Styles Chapter 11 Case Hits a Snag

Signature Styles has run into a snag in its Chapter 11 bankruptcy case. The trustee overseeing the case told a judge that Signature Styles, a division of private equity firm Patriarch Partners that was formed to purchase Spiegel Brands two years …

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In Affiliate

March 17, 2011




New Bill May Delay Swipe Fee Reform

The federal government’s swipe fee reform may be tabled for two years if a Senate bill introduced March 15 passes. This means a potential delay in financial relief for merchants who accept debit cards issued by Visa or MasterCard as a …

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In Uncategorized

August 10, 2010




Systemax’s Fiorentino: Online Sales Tax Collection is Coming

Internet merchants will likely be required by law to collect sales taxes, said Gilbert Fiorentino, chief executive of Systemax Technology Worldwide, on Tuesday during a session at eTail East in Baltimore. And this will be a reality in the not …

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In multichannelmerchant.com/ecommerce/news

April 20, 2010




Price Isn’t Everything in E-Commerce

With a competitor only one click away for any online retailer, one would think that a Website selling commodity products would need the lowest price in order to win the sale. But even in an economically challenging year like 2009, the …

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In Ecommerce

April 15, 2009




Principles for Contact Center Productivity Measures

The first thing your contact center management team needs to do when sitting down to create an agent productivity metric is agree in principle about what this is all about. Following are four principles we believe will make your journey …

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In Contact Center

October 1, 2007




Work It Out

Good help is always hard to find, but in retail, attracting and retaining workers is near impossible. How dismal is workforce loyalty in retail? According to “Future of Workforce Management for Retailers,” a report published by IHL Consulting Group, retail …

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In News, Retail

October 1, 2007




More rage at Red Envelope critique

I wish to express my sincere disappointment regarding your August article, “The Red Envelope, please.” In the interest of thoroughness and journalistic fairness, I would have expected your publication to seek comment or reaction to the article prior to publication.

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In News

August 1, 2007




Revenge of the nerd

It seems the people have spoken! I was surprised and pleased to discover that the Multichannel Merchant readers voted my X-treme Geek headline (“Finally, an iPod Dock that Holds Toilet Paper”) as Headline of the Year in your Audience Choice …

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In Uncategorized

July 31, 2007




19 Ways to Reduce Employee Turnover

Employee turnover is a fact of life in the contact center. The better armed you are with strategies the more effective you’ll be at managing it. The strategies can help you reduce employee turnover. Brainstorm with your leadership team to …

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In Contact Center, Operations & Fulfillment

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