September 13, 2006




Front End Also Presents Challenges with In-Store Pickup

Implementing a “buy online/pick up in store” capability entails more than efficiently transferring the order from the warehouse to the store. Communicating effectively with the customer throughout the order and pick-up process is critical as well. But according to …

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In Channel Integration, Cross Channel

August 1, 2003




Retail in Store for Levenger

Reading accessories cataloger Levenger has been mapping out a retail strategy for three years now. But due to a joint venture with a retail pro, the Delray Beach, FL-based mailer is opening its first store a year earlier than planned — …

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In Lists & Data - Business-14-05-2013

omnichannel-strategy-300

April 28, 2014




Deloitte Digital: Ecommerce’s Impact on In-store Shopping Grows

Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion, according to the latest study from Deloitte Digital. By the end of 2014, that number will climb to 50%, or $1.5 trillion of total store sales.

The study, “…

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In Must Reads, Omnichannel

mobile-transaction-300

June 10, 2014




How to Drive In-Store Traffic and Sales With Mobile

Mobile is still considered relatively new territory for retailers, and while they can create attractive mobile websites and roll out apps, games and other unique campaigns, the most important  mobile capabilities for retailers are enabling them to fall into three …

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In Ecommerce, Marketing

Moki-300

June 16, 2014




5 Ways Tablets Change the In-Store Experience

It is retailers belief that store results will continue to erode unless they incorporate technology as part of the store experience.  Eighty-percent of retailers reported this belief, according to an infographic by Moki.
The adoption of mobile tablets as kiosks …

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In Infographics

Sears, Sears Holdings, Kmart, kmart.com, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, retail, online retail, ecommerce

July 10, 2014




Sears and Kmart Expand In-store Pickup Across Brands

In a move to consolidate its omnichannel offerings, Sears and Kmart will let customers pick up online orders at either store, regardless of which brand’s website is used, the Wall Street Journal reported.

Parent company Sears Holdings Corp. announced the …

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In Ecommerce, Fulfillment

November 8, 2012




4 Steps for Going Mobile for the Holidays

Mobile adoption is growing at triple digits year. Even customers who still prefer to make purchases in traditional brick and mortar stores are likely to do mobile research before making an in-store purchase.
Follow US! @MCMerchant Multichannel Merchant Multichannel Merchant …

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In Cross Channel, Ecommerce

October 31, 2012




5 Tips to Boost Customer Satisfaction Around the Holidays

Follow US! @MCMerchant Multichannel Merchant Multichannel Merchant Multichannel Merchant O+F Operations and Fulfillment
The holiday season is nearly upon us, and consumers aren’t the only ones making wish lists. For retailers, a most-desired wish is to provide a …

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In Analytics, Ecommerce

October 28, 2012




Storify: Tweets from Mobile Shopping Fall

[View the story "Mobile Shopping Fall - the Tweets #MobileShoppingFall" on Storify] Mobile Shopping Fall – the Tweets #MobileShoppingFall Mobile Shopping Fall was held this week in Austin, TX. Here’s a sampling of tweets from the conference. Storified by MultichannelMerchant · …

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In Mobile Commerce

October 26, 2012




Seizing the Opportunity from Digital Disruption #FORRForum

[View the story "Seizing the Opportunity from Digital Disruption #FORRForum " on Storify] Seizing the Opportunity from Digital Disruption #FORRForum At Forrester’s inaugural Forum For eBusiness & Channel Strategy Professionals, speakers are debating the role that digital disruption will play in eBusiness. …

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In eBay, Ecommerce

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