NextopiaInfographic

January 6, 2015




Why Customers Prefer Online Shopping

More and more shoppers are opting to buy online than in-store.  This infographic by Nextopia illustrates the various reasons why people are turning to the screen instead of the shopping mall.

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In customer experience, Ecommerce

Apple_In_Store

December 6, 2013




Apple Launches iBeacon App to Tailor In-Store Shopping Experience

With the help of Bluetooth technology, shoppers can now tailor their shopping experience inside one of 254 Apple stores throughout the United States, through the new iBeacon mobile app.

Apple launched the capability on Dec. 6 and, according to an article from …

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In Cross Channel, Ecommerce

gap-inc-300

November 20, 2013




Gap Inc. Expands Reserve in Store Availability

Gap Inc. announced Nov. 20 that it has expanded its reserve in store capabilities to all U.S. Banana Republic stores and more than 200 Gap stores in 15 major U.S. markets.

The launch follows what Gap Inc. called a “successful” pilot …

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In Inventory, Operations & Fulfillment

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

October 28, 2013




3 Ways Ecommerce Can Mimic the In-Store Experience

In the world of retail today, many merchants believe their digital strategy is the “silver bullet.” They are focused on their ability to master customer relationships by integrating and maximizing the power of each channel through which they reach customers – …

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In Must Reads, Retail

2015

December 31, 2014




In 2015, Technology Catches Up with Cross-channel Marketing

For years, marketers have had two goals. They wanted to truly be able to engage with customers uniquely, based on both their interests and their value to our retail brand. They have also wanted to manage that conversation across every …

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In Blog, marketing

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

September 17, 2013




2013 In-store Holiday Sales Expected to Increase 2.4%

It is hard to believe how close we are to the holidays, I can’t help but feel like the 2012 holiday season just passed.

I am not the only one thinking about how close we are to the holidays,  while …

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In Blog, Global

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

December 22, 2014




Down to the Wire for Seasonal Shipping Peak 2014

As the 2014 retail shopping/shipping season roars to a close, the major carriers are seeing their numerous technology upgrades, investments and temp hiring expansions put to the test, while retailers have pushed cutoffs as far as humanly possible toward Christmas …

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In Automation, Fulfillment

eBay, eBay Now, eBay Local, online marketplace, online sellers, eBay merchants, same-day delivery, click and collect, buy online pickup in store, Argos, Shutl, Amazon Fresh, Amazon Prime Now, Google Express

December 22, 2014




An eBay Local Pilot Grows in Brooklyn

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website …

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In customer experience, customer experience

showrooming-1-300

July 29, 2013




Kmart Launches Pay in Store Option for Shoppers

Kmart® Launches Pay in Store, Giving Shop Your Way(SM) Members and Customers More Online Shopping Options (via PR Newswire)
Leading integrated retailer now offers cash as in-store payment option for items reserved online HOFFMAN ESTATES, Ill., July 24, 2013 /PRNewswire/ — …

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In News, PR Newswire

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