November 26, 2008




What’s In Store for Black Friday

Are you ready for Black Friday? How about “Cyber Monday?” A survey conducted last weekend by Deloitte sheds some light on what you can expect this from shoppers this year. For one, Cyber Monday, which falls on Dec. 1 this year, …

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In News

tablet-shopping

November 30, 2014




Early Promotions, Online Shopping and an Improving Economy Changing the Face of Black Friday Weekend

Early holiday promotions, the continued growth of online shopping, and an improving economy changed the way millions of people approached the biggest shopping weekend of the year.

According to NRF’s Thanksgiving Weekend Spending Survey conducted by Prosper Insights & Analytics, 55.1 …

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In Cyber Weekend 2014, Holiday 2014

November 30, 2014




When Cyber Monday Becomes Cyber Sunday

It’s about 9:30 a.m. on Sunday, Nov. 30… and Cyber Monday has begun… Or maybe it really is Monday, since I’m working.

A look at my Yahoo inbox shows Cyber Sunday is the new Cyber Monday. Or that Cyber Monday is …

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In Blog, Cyber Weekend 2014

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

black-friday-300-200

November 29, 2014




Mobile Momentum Moves Through Black Friday

IBM has reported record online and mobile shopping during Thanksgiving and Black Friday based on consumer transactions analyzed in real-time by the IBM Digital Analytics Benchmark. The data-driven insight gives retailers and marketers more than 370 performance indicators to benchmark themselves …

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In Cyber Weekend 2014, Ecommerce

omnichannel-strategy-300

November 28, 2014




Retailers Must Deliver a Seamless Shopping Experience

Tis the time of year,
When the inbox is full of holiday cheer.
Once the wintery wonder starts to be seen,
You better start planning for 2015!

OK, I’ll stop with the rhyming now. I think the all-consuming sparkle and …

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In Blog, customer experience

holiday-data-santa-hat-300

November 25, 2014




How to Survive the Holiday Data Tsunami

Enterprises are gearing up for online sales during the 2014 holiday season. Deloitte forecasts 13.5% to 14% year-over-year growth in online holiday sales. A recent National Retail Federation (NRF) survey shows a record 56% of holiday shoppers plan to make online purchases this year …

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In Blog, Cyber Weekend 2014

Amazon, UPS, FedEx, holiday shopping, holiday 2013, holiday 2014, shipping/delivery, shipping, operations and fulfillment, seasonal workers, seasonal hires, holiday peak

November 20, 2014




Is Amazon Still the King of Online Customer Satisfaction?

Answers Corp., owner and operator of Answers.com and a provider of cloud-based customer experience solutions, today announced preliminary findings from its Answers Experience Index (AXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in …

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In customer experience, customer experience

SabonSite300

November 18, 2014




5 Ways Sabon Brought Boutique Appeal to Their Ecommerce Platform

Ecommerce has been an absolute game changer for retailers and manufacturers, but it’s about time that we took a step back to pick apart its negative side effects. Sure, I can look up Donna Tartt’s The Goldfinch on …

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In Blog, Ecommerce

big data, personalization, product personalization, targeting, mobile marketing, marketing, data analytics, personalized marketing, personalized messaging, personalized advertising

November 18, 2014




Leveraging Big Data Via One-on-One Videos

Savvy marketers recognize that big data plays a critical role in a brand’s ability to identify, reach and address customer needs on a one-to-one level. On the flip side, brands that do not take advantage of real-time big data …

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In Analytics, Blog

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