Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

March 15, 2016




Hermes’ BorderGuru Announces Logistics Partnership with Alibaba Group

Chicago, March 15, 2016 – Hermes, operator of the largest business-to-consumer (B2C) parcel shop network in Europe, announces its subsidiary, cross-border solution BorderGuru, has become the logistic partner to the Alibaba Group and its logistics affiliate Cainiao. The partnership will enable BorderGuru‘…

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In Fulfillment, Global

Growing_Global_Conference_logo_300

March 15, 2016




Tweeting Up with Growing Global Keynoter Melissa O’Malley

[View the story "#GrowingGlobal Tweet Up" on Storify]
 

Multichannel Merchant held its first-ever tweet up Tuesday, featuring Growing Global keynoter Melissa O’Malley, PayPal’s Director of Global Cross-Border Trade Initiatives.

During the tweet up, O’Malley answered questions about the opportunity to …

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In Global, Must Reads

free_shipping_300

March 16, 2016




Ask the Right Questions About Your Retail Freight Management Strategy

In just 24 hours, the U.S. Postal Service on average processes and delivers over 500 million pieces of mail. In the same timeframe, FedEx ships nine million boxes. While the logistics of shipping may be invisible to shoppers placing orders from …

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In Blog, customer experience

AmazonBusiness-300

October 5, 2015




What Amazon Business Means for the Changing B2B Marketplace

The launch of Amazon Business signifies Amazon’s second major move into the wholesale arena. A larger and improved version of the former AmazonSupply, the new site touts its success to encourage businesses to buy wholesale products from the site. …

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In B2B, Blog

customer service, customer experience, call center, customer service reps

March 8, 2016




Customer Service in the Digital Age – How Much has Really Changed?

There has been a shift in perception of customer service as businesses across virtually every industry have undergone digital transformation. Nearly all of it falls within one of two buckets: For some, the digital age is a godsend for customers …

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In Blog, Ecommerce

cross-border ecommerce

December 16, 2015




4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data

Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.

In what Forrester Research has dubbed the “Age of the Customer,” consumers are widely …

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In Blog, customer experience

Vermont Country Store

March 3, 2016




Vermont Country Store On Creating Agents as “Shopkeepers”

What does it mean to have your customer service representatives act not just as problem-solvers but as “shopkeepers” of your brand’s unique style?

Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, …

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In Contact Center, customer experience

JDLogo-300

March 8, 2016




JD.com’s Net Revenues from Online Direct Sales Increased 55% in 2015

JD.com’s net revenues from online direct sales increased by 55%, while net revenues from services and others increased by 110% in the full year of 2015, as compared to the full year of 2014, primarily due to the increased revenues from JD.com’s …

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In cross-border, Global

global ecommerce, Forrester Research, mobile commerce, ecommerce, Growing Global 2015, omnichannel, omnichannel retail, online marketplaces

September 10, 2015




Is an E-marketplace Consistent with your Cross-Border Brand Strategy?

Amazon, Tmall, Rakuten, Mercado Libre. The allure of these ecommerce marketplaces, and their promise to put your product in front of a cross-border audience of millions, can be hard to resist—and rightly so. There are many compelling reasons to …

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In Blog, Global

MFAPic

December 4, 2013




Will Mom-and-Pop Sites Be Affected if the Marketplace Fairness Act Passes?

For more than a decade, federal and state lawmakers have attempted to craft legislation to regulate the collection of sales tax on internet purchases. The Marketplace Fairness Act of 2013 passed the Senate in May with bipartisan support and House bills …

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In Ecommerce, Executive

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