2015-forecast

November 25, 2014




2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …

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In 2015 forecast, executive summary

June 9, 2015




American Signature Partners with CloudTags

CloudTags, the data platform for the connected store, announced that American Signature, Inc. is using the CloudTags technology solution to allow customers to seamlessly shop online and in-store. This first-in-kind shopping experience allows shoppers to explore physical stores digitally; discover …

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In Ecommerce, Press Releases

Macy's, Macy's omnichannel, omnichannel, omnichannel fulfillment, buy online pickup in store, BOPS, ecommerce, Target, Sears, IRCE 2015, retail, omnichannel retail, Follett Higher Education Group, Follett

June 9, 2015




Macy’s Exec Predicts BOPS Volume Will Triple This Holiday Season

A Macy’s omnichannel executive told IRCE 2015 attendees that the company now has some operational history and data to help it more accurately forecast buy online/pickup in store demand, predicting it will be three times higher during peak season …

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In customer experience, customer experience

OmniNaughtyAndNice_Final

November 20, 2014




Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

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In Ecommerce, Holiday 2014

UPS, comScore, shipping/delivery, operations and fulfillment, returns in store, ecommerce returns, returns policy, IRCE 2015, customer satisfaction, customer experience, ecommerce, mobile commerce, omnichannel, omnichannel fulfillment, multichannel

June 6, 2015




Demanding Consumers Still in Driver’s Seat, UPS/comScore Study Finds

U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study. Done in conjunction with comScore, the study surveyed 5,000 U….

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In customer experience, IRCE 2015

June 6, 2015




enVista Launches Enspire Commerce

CHICAGO and INDIANAPOLIS —  enVista, a leading supply chain consulting and IT services firm, announced the launch of its new software solutions business, Enspire Commerce, at IRCE 2015.

Enspire Commerce provides a cloud-based, multi-tenant architecture solution focused on omnichannel selling, optimization, fulfillment …

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In IRCE 2015, Omnichannel

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

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In Blog, Fulfillment

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

November 17, 2014




Big Data a Big Omnichannel Driver

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. But which data will be able to help the business? Which piece will generate a …

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In Data & Analytics, executive summary

June 3, 2015




eBay Enterprise Announces THE SHOP to Focus Entirely on Commerce

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–eBay Enterprise, an eBay Inc. company, today announced creation of THE SHOP, an eBay Enterprise Agency, the first to focus entirely on designing and driving commerce. The agency leverages over fourteen years of …

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In IRCE 2015

June 4, 2015




SalesWarp Boosts Operations to Improve the Health of eCommerce Retailers at IRCE

BALTIMORE, June 2, 2015 /PRNewswire/ — SALESWARP, a leading provider of omnichannel commerce management software, today announced that it will unveil a new version of their cloud-based enterprise-level software designed to help retailers improve the health of their business at the upcoming …

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In IRCE 2015

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