JohnstonMurphyPic300

July 11, 2014




Johnston & Murphy Ratchets Up Its Omnichannel Commerce

Johnston & Murphy, a high-end footwear and apparel brand, migrated its digital commerce operations onto the Demandware Commerce platform in June. The company launched a new ecommerce site with plans to leverage and further advance its omnichannel initiatives.

Heather Marsh, vice …

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In Ecommerce, Mobile

Omnichannel, omnichannel fulfillment, WMS, Warehouse Management Systems, supply chain, supply chain management, HighJump Software, Accellos, Merger

July 11, 2014




Omnichannel Demand Drives Accellos/HighJump Merger

Accellos and HighJump Software, two competing supply chain and warehouse management software companies, announced this week that they planned to merge.

The combined company, which will be called Acccellos, will have 11,000 customers in 23 countries and operations in North America, Asia …

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In Inventory, Omnichannel

vitacost-300

July 9, 2014




Why Vitacost.com is Vital to Kroger’s Omnichannel Strategy

The Kroger Co. will purchase all outstanding shares of Vitacost.com for $8 per share in cash, or approximately $280 million, according the a definitive merger agreement announced on July 2.

On the surface, the deal may seem like a head-scratcher. But Vitacost….

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In Executive, M&A and Financial

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

mayhemsale-screenshot-300

January 2, 2015




Who Won the Sugar Bowl? Allstate’s Mayhem Sale

[caption id="attachment_59490" align="alignright" width="300"] Mayhem Sale (click to enlarge)[/caption]

We interrupt the Ohio State-Bama college football playoff game to bring you Mayhem Sale, pop-up ecommerce at its finest. Items sold right out of Matt and Shannon’s home… …

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In Blog, Must Reads

cloud-tablet-300

July 4, 2014




Omnichannel Happens in the Cloud

Consumers are more demanding, more connected and more informed than ever. They’re researching and completing transactions across multiple channels, starting their journey with one device and finishing it on another. And they expect the experience to be seamless, letting …

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In Must Reads, Omnichannel

Ecommerce, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel strategy, retail, ship from store, ship to store, buying online, online shopping, GameStop, brick-and-mortar

July 2, 2014




Rewards Data Helps GameStop Drive Omnichannel Growth

Even with all the growth in ecommerce, GameStop has found that most of its customers are using the company’s online channel to research products before making a purchase in store. And data from its PowerUp rewards program is generating …

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In Analytics, Ecommerce

staples-online-pickup-300

December 30, 2014




How Convenient is Buy Online, Pickup In Store?

Buy online, pickup in store is supposed to be a major differentiator for omnichannel retailers. But is buy online, pickup in store really that convenient?

According to a study by StellaService, buying online is a piece of cake. But it …

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In Blog, Must Reads

ecommerce-order-flowchart-300

June 29, 2014




Optimizing Omnichannel Order Picking and Fulfillment Operations

[caption id="attachment_50295" align="alignright" width="450"] A comprehensive cycle of consumer purchasing options need to befilled by a wide range of fulfillment channels to meet customer demand.[/caption]

Omnichannel and ecommerce retailers are being pressured into finding new and different …

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In Fulfillment, Operations & Fulfillment

inventory-baecode-scan-300

June 29, 2014




Understanding Omnichannel Inventory Dynamics

One key to success in omnichannel commerce operations is accurate, real time, complete visibility of inventory at all stages of the supply chain. This translates into knowing what is on hand, what has been sold and what is in transit. …

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In Inventory, Operations & Fulfillment

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