skechers-300-200

February 18, 2016




Skechers Quickens Pace of Omnichannel Growth with Manhattan Associates

Skechers, the global leader in performance and lifestyle footwear, has selected Manhattan Associates Inc. solutions to orchestrate the omnichannel fulfillment of customer orders from across Europe and to drive ongoing business growth.

Having already deployed Manhattan’s warehouse management system (…

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In News, PR Newswire

27397_MCMOutlook2016_logo_web300

February 17, 2016




MCM Outlook 2016: Ecommerce’s Role Grows with Omnichannel and Mobile

As proven during the most recent holiday season, the convergence of ecommerce and bricks-and-mortar is more important for merchants than ever. Merchants working hard to prepare for the always-connected shopper, whether they buy from their smartphone and pick up in …

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In Ecommerce, executive summary

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

March 28, 2016




How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs …

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In Blog, Drop Shipping

lenscrafters-300

March 25, 2016




Why LensCrafters Creates a Single View of its Customer

Omnichannel has become a huge initiative for retailers, and personalization allows merchants like LensCrafters to better tailor content for each individual customer.

Samantha Sakemiller, Senior Director of Omnichannel for LensCrafters, says her company has a single view of its customer. …

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In Omnichannel, Personalization

March 23, 2016




Finalists Announced for 2016 Excellence in Customer Experience Awards

Multichannel Merchant has announced finalists for the second annual Excellence in Customer Experience Awards, being presented on April 14 in a luncheon ceremony at the fifth annual Operations Summit in Cincinnati, OH. The awards were established to recognize retailers at the …

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In Uncategorized

customer-experience-awards

March 23, 2016




Bonobos, Fossil, Lowe’s Lead 2016 Excellence in Customer Experience Awards Finalists

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–Multichannel Merchant today announced it has selected finalists for its annual Excellence in Customer Experience Awards. Data from eBay Enterprise + Innotrac’s SmartHub benchmarking study was used to identify the top performers in …

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In News, PR Newswire

ecommerce returns

February 4, 2016




Omnichannel Returns Jump Significantly During Holiday Season

A higher percentage of retailers adopting more liberal returns policies to help drive sales, along with the general rise in ecommerce transactions, drove a significant increase in omnichannel returns during the holiday season 2015, according to ecommerce fulfillment provider Newgistics.

Patrick …

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In Ecommerce, Fulfillment

omnichannel fulfillment

February 2, 2016




Were We Right About Omnichannel Fulfillment Trends?

There’s no doubt that omnichannel fulfillment has been a game changer for bricks-and mortar retailers.

Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders …

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In fulfillment, Must Reads

ecommerce returns

March 15, 2016




Growth in Ecommerce Returns Will Drive Facilities Demand

A new report from CBRE has found that the rapid growth in ecommerce returns is creating future demand for new or expanded facilities, even strategically located “quick response” operations near demand centers dedicated to handling reverse logistics.

“We think in …

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In Ecommerce, Fulfillment

Vermont Country Store

March 15, 2016




Training Agents to Reflect the Brand at Vermont Country Store

At Vermont Country Store, agent training goes beyond the standard product knowledge to ensuring that reps see themselves as brand ambassadors, and treat each person they interact with like they were family.

In this video interview, Kara Soulia, director of …

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In Contact Center, customer experience

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