Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

March 12, 2015




The 3 Trends Changing the Face of Global Ecommerce

[caption id="attachment_62882" align="alignright" width="150"] Zia Daniell Widger[/caption]

Global ecommerce is charging forward, with online revenues growing in every market in virtually every market around the world. China alone will generate over $1 trillion in online retail sales by 2019.

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In cross-border, Global

customer-satisfaction-300

January 23, 2015




4 Omnichannel Tips to Improve Customer Experience and Increase Sales

When it comes to retail selling, gone are the days of “if you build it, they will come.” Customers today spend a significant amount of time researching products they want to buy and are much savvier about where, when and …

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In Blog, Ecommerce

global-shipping-300

March 5, 2015




Pitney Bowes to Outline Global Ecommerce Roadmap

The rapidly growing global opportunity for multichannel and ecommerce merchants will be an important topic addressed by global ecommerce provider Pitney Bowes at the upcoming Operations Summit, being held April 14-16 in Louisville, KY.

Pitney Bowes’ Michael Lamia, Vice President, …

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In cross-border, Ecommerce

Chico's FAS, Chico's, retail, omnichannel, omnichannel retail, omnichannel fulfillment, ecommerce, ecommerce fulfillment, point of sale, point of sale system, POS, store closings, store layoffs, retail layoffs, retail closings

March 5, 2015




Chico’s FAS to Close 120 Stores, Lay Off 240

In order to rationalize costs and focus more on omnichannel, Chico’s FAS told analysts during a fourth quarter conference call it planned to accelerate its store closure plan, shuttering 120 locations through 2017, including 35 this year, at a total cost savings …

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In Ecommerce, News

MCM-Outlook-2015-logo-300-200

March 5, 2015




Last Chance: Take the 2015 MCM Outlook Survey

We’d love to get your input for our MCM Outlook 2015 reports. If you give us 5 minutes of your time and take the MCM Outlook survey, We’ll put your name in the hat for a chance to win 1 of 5 $100 American Express …

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In Must Reads

NRF Annual Convention & Expo, NRF, NRF Big Show, Macy's, Lowe's Hardware, Lowe's, The Limited, Limited Brands, omnichannel, retail, retailers, omnichannel retail

January 15, 2015




Mobile Huge in Omnichannel Engagement, Retailers Report at NRF

Executives from Macy’s, Lowe’s and The Limited said the impact of mobile on omnichannel engagement with customers has been huge and has progressed faster than expected, attendees were told at a session at the NRF Big Show this week …

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In customer experience, Engagement

Bloomingdale’s, Macy’s, omnichannel, omnichannel retail, omnichannel strategy, retail

January 8, 2015




Macy’s Inc. Restructuring with Omnichannel in Mind

Macy’s, Inc. today announced a series of initiatives to evolve its business model and invest in continued growth opportunities as consumers change the way they shop. Actions include a restructuring of merchandising and marketing functions at Macy’s and …

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In Customer Service, Fulfillment

coach-logo-300

February 26, 2015




Coach Re-launches Website for International Expansion

Coach Inc. said it recently re-launched its website, in order to gain greater business agility and fuel growth across channels and geographies.

The luxury accessories brand switched from its previous website platform to Demandware’s cloud-based solution to better support …

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In Ecommerce, Global

Bloomingdale’s, Macy’s, omnichannel, omnichannel retail, omnichannel strategy, retail

February 25, 2015




Macys Beats on Earnings, Says Impacts of West Coast Port Issues are Ongoing

Macys’ inventory levels continue to be negatively impacted as a result of protracted labor issues that tied up shipments at 29 West Coast ports for months, the company said during its fourth quarter and year-end analyst call on Tuesday. The company’…

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In Inventory, inventory management

waffle-house-300

February 25, 2015




Waffle House Will Deliver Your Package Scattered, Smothered and Covered

[caption id="attachment_62207" align="alignright" width="150"] This guy will deliver your package scattered, smothered and covered…[/caption]

Here’s some big news, if you’re a foodie and a roadie… Roadie, Inc., and Waffle House restaurants today announced a new partnership that …

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In Blog, customer experience

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