Cyber-Weekend-2015-300

December 2, 2015




Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…

Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone.

But truth be told, my …

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In Blog, Must Reads

scot-wingo-300

December 2, 2015




ChannelAdvisor’s Scot Wingo Recaps Cyber Weekend 2015, and Talks Star Wars

ChannelAdvisor Executive Chairman and Founder Scot Wingo was gracious enough to do a Google Hangout video interview with Multichannel Merchant on Tuesday, Dec. 1, 2015, to talk about Cyber Weekend 2015 (which ChannelAdvisor refers to as the “Cyber 5,” meaning the 5 ecommerce shopping days …

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In Ecommerce, marketplaces

marketlive-shopatron-300

December 1, 2015




Vista Equity Simultaneously Buys MarketLive and Shopatron

AUSTIN, Texas–(BUSINESS WIRE)–MarketLive Inc. and Shopatron, leading providers of software solutions for the global retail industry, today jointly announced that the companies will be acquired simultaneously by Vista Equity Partners (“Vista”), a leading private equity firm that focuses …

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In News, PR Newswire

cyber-monday

December 1, 2015




All Sorts of Sales Records Set on Cyber Monday 2015

Related Cyber Weekend News

Stores that Closed Doors on Thanksgiving and Black Friday Outperformed Competitors Online

Editor’s Notebook: My Big Fat Omnichannel Thanksgiving Shopping Day

No Surprise: Thanksgiving Ecommerce Sales on the Rise

Editor’s Notebook: Black Friday and …

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In News, PR Newswire

NRF, omnichannel, omnichannel fulfillment, ecommerce, ecommerce returns, customer expectations, retail

October 14, 2015




New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps

Given growing customer expectations of shopping anywhere, anytime and from any device, it’s not surprising that almost half of retailers surveyed for a new report from the National Retail Federation and FitForCommerce said omnichannel initiatives and investments were among …

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In Fulfillment, fulfillment

cyber-monday

November 29, 2015




More Than 121 Million Holiday Shoppers Plan to Shop Online on Cyber Monday

WASHINGTON, November 29, 2015 – Incredible online savings starting in early November have changed the way that consumers are shopping on Cyber Monday. Online holiday shoppers this year are hoping to see deals on everything from cashmere sweaters to home décor before …

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In News, PR Newswire

parking-lot-300

November 28, 2015




Editor’s Notebook: Black Friday and the Parkin’ is Easy

I never thought I’d go to one mall and one shopping center with a major discount store on Black Friday and not have to deal with horrific traffic, angry mobs, and find a parking spot.

Maybe people avoided the crowds …

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In Blog, Omnichannel

customer service, customer experience, call center, customer service reps

November 25, 2015




Consumers Will Pay for Better Customer Service from Preferred Brands

A new report from Xerox reveals that over half of consumers would pay more for better customer care from their preferred brands.

The State of Customer Service 2015, which surveyed 6,000 consumers in France, Germany, the Netherlands, the United Kingdom and the …

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In Contact Center, customer experience

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015




Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …

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In Blog, Fulfillment

generation-z

November 24, 2015




5 Ways Retailers Can Reach Gen Z

Millennials, Millennials, Millennials – retailers have been bombarded with information about the large, attention-grabbing generation of shoppers. But, an even bigger generational behemoth is hot on those Millennials’ heels – and they’re doing things differently than any other generation before. Gen …

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In Blog, Marketing

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