Kawasaki

April 28, 2016




Kawasaki Selects Kibo for Distributed Order Management Solution

Kawasaki Motors Corp., U.S.A., announced that it has launched an ecommerce platform on its official website, Kawasaki.com, supported by the integration of Kibo’s distributed order management solution. The online retail space gives consumers the ability to …

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In Ecommerce, Marketing

PepBoys-300

April 28, 2016




Vibes WalletAds Offers Frictionless Experience for Pep Boys

Pep Boys has seen incremental revenue growth when it implemented WalletAds campaigns helping the brand’s mobile advertising business. It has generated high “save to phone” and redemption rates, contributing to incremental revenue.

“The technology also allows us to track …

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In Marketing, Mobile

duluth-trading-logo-300

April 28, 2016




Duluth Trading Company Selects Demandware Commerce Platform

BURLINGTON, Mass.– (BUSINESS WIRE) – Demandware®, Inc. (NYSE: DWRE), the industry-leading provider of enterprise cloud commerce solutions, announced that the Duluth Holdings Inc., dba Duluth Trading Company (Nasdaq: DLTH), a lifestyle brand of men’s and women’s workwear, casual wear …

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In Ecommerce, Marketing

April 26, 2016




Automating Authenticity: Use Marketing Automation To Help Customers Convert

In 2012, Gartner rather famously predicted that CMOs would spend more on IT than CIOs by 2017. While it remains to be seen whether that will happen, 25% of IT budgets were spent on digital marketing in 2014 with all signs pointing to increasing …

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In Automation, Blog

same-day delivery

April 26, 2016




Need for Delivery Speed Driving Ecommerce Distribution Investments

The need for speed in ecommerce distribution, driven largely by Amazon Prime’s two-day promise, is behind increased investments in distribution center technology as well as a trend toward more smaller, forward-based facilities closer to the customer, according to a new …

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In Fulfillment, Inventory

omnichannel fulfillment

April 26, 2016




MCM Outlook 2016: Amazon Has a Major Effect on DTC Operations

While competition comes from many sources, the growing dominance of Amazon in every aspect of DTC and ecommerce is evident. Consider the fact that is now pushing into its own delivery and logistics operations, including leasing cargo jets in the …

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In executive summary, Operations & Fulfillment

UK-Union-Jack-Flag

April 26, 2016




Rising Payment Fraud in UK Overwhelming Merchants with Misunderstood Chargebacks

Chargeback remediation specialist Chargebacks911 is urging merchants in the UK to understand and use reason codes in the light of newly released fraud statistics.

The figures from Financial Fraud Action UK reveal that financial fraud losses grew by 26% in 2015. The …

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In cross-border, Global

Ops Summit 2016 roundtable

April 25, 2016




Hot Topics Covered at Operations Summit, Growing Global 2016

[caption id="attachment_83317" align="alignright" width="300"] A breakfast roundtable discussion at Operations Summit 2016 in Cincinnati.[/caption]

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational …

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In Contact Center, customer experience

omnichannel-shopping-300

March 8, 2016




3 Predictions on How Omnichannel Will Be Omnipotent in 2016

It’s already happening. Gone are the days of fighting for parking spots near the mall food court and pushing rattling shopping carts through aisle after aisle. Omnichannel is allowing consumers to shop from the comfort of their living room …

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In Blog, Ecommerce

mobile-barcode-scanning-300

March 4, 2016




Winning Customer Loyalty Through Omnichannel Loyalty Perks

Reward programs and loyalty clubs are certainly nothing new in the world of retail. Sperry & Hutchinson introduced its stamp program, mainly used by grocers and gas stations, in 1896.

If you’re like most people, you never collected quite enough S&…

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In Blog, Loyalty

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