key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

February 5, 2015




Multiple DCs May Be Best Bet to Reduce Shipping Costs and Time to Customer

Some days I feel we’re caught between the proverbial rock and a hard place. Regularly as clockwork, carriers increase their charges. The competition is absorbing more of the shipping costs, if not offering “free” shipping. Customer expectations continue to …

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In Blog, Fulfillment

west coast port strike, 3PL, third-party logistics, Shipping/Delivery, Operations and Fulfillment, warehouse, distribution center, International Longshoreman Workers Union, ILWU, Pacific Maritime Association, PMA

February 5, 2015




Possible Shutdown Looms Over West Coast Ports as Two Sides Engage in Brinksmanship

While the two sides wrangle over contract language and who is causing labor slowdowns, massive amounts of cargo continues to pile up at West Coast ports, negatively impacting not only retailers but untold numbers of businesses that rely on goods …

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In cross-border, Global

call center, call center management, distribution center, ecommerce, ecommerce fulfillment, inventory management, Operations and Fulfillment, retail inventory, Warehouse/Distribution Center

January 29, 2015




The 2 Cent Refund Check – What Are Operational Inefficiencies Really Costing You?

As God is my witness, this is a true story. It’s an example I challenge the reader to find in their business and eradicate.

My car insurance company issued me a $0.02 check on Jan. 6 with this explanation on the …

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In Blog, Fulfillment

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

January 27, 2015




Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.
In this executive summary about returns, you will …

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In executive summary, Operations & Fulfillment

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 26, 2015




O+F Advisor Distribution Center Roundup, Jan. 26, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Macy’s plans to take over 400,000 square feet of an old Campbell’s Soup plant in Sacramento, using it as a new distribution …

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In Fulfillment, Inventory

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 20, 2015




Start Planning Now for Fall and Holiday 2015 Peak Season Operations

You’ve barely finished shipping fall and holiday, but it’s time to assess your 2014 peak season operations performance and start planning for peak season 2015. What are your objectives for improvements in 2015? Here are eight steps to help you prioritize …

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In Blog, Fulfillment

AE

March 20, 2014




Winning Hiring Strategies for the Contact Center and Warehouse

We are just a few short weeks away from Multichannel Merchant’s 2014 Operations Summit conference, which is held on April 22 to 24, in Indianapolis. We have a tremendous line up of speakers and probably the best series of sessions in the show’s …

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In Contact Center, Operations & Fulfillment

Operations and Fulfillment, shipping and delivery, distribution center, warehouse/distribution center, fulfillment center, retail, ecommerce, Cascade Designs, Tempur Sealy, HomeGoods, American Eagle Outfitters, FedEx, FedEx Ground, Amazon, Fulfillment By Amazon, FBA, Tuesday Morning, IKEA, Delia's

January 13, 2015




O+F Distribution Center Roundup, Jan. 13, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Under Armour has started to hire managers for its distribution center being built in Mt. Juliet, TN. The facility is on track to …

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In Inventory, News

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