December 31, 2013

FedEx Failed For Yankee Candle

[caption id="attachment_39887" align="alignright" width="150"] Yankee Candle Company President Direct and CMO Brad Wolansky[/caption]

On Dec. 26, FedEx posted a statement on its website to say it “experienced no major service disruptions in the week before Christmas despite heavy …


In Ecommerce, Holiday 2013


December 30, 2013

Bare Necessities Blindsided by UPS Issues

[caption id="attachment_39845" align="alignleft" width="143"] Bare Necessities COO Bill Richardson[/caption]

Intimate apparel merchant Bare Necessities rolled the dice with UPS as it does every holiday season.

Bare Necessities was so confident in its relationship with UPS that it …


In Contact Center, Ecommerce

Men's Wearhouse and Jos. A. Bank logos

December 23, 2013

Jos. A. Bank Rejects Men’s Wearhouse Acquisition Bid

In a constant game of back-and-forth, Jos. A. Bank has rejected the acquisition proposal from Men’s Wearhouse, citing the billion dollar proposal was “significantly undervalued,” according to a statement released by Jos. A. Bank.

The acquisition game between these …


In Executive, M&A and Financial


December 23, 2013

These Merchants Have the Best Return Policies

Gift givers have the best of intentions (usually) when picking out Christmas gifts for the holidays. No matter how much thought goes into a gift, however, sometimes shoppers miss the target — which is why something as dry as a store’…


In Must Reads, Omnichannel


December 16, 2013

Amazon to Launch Pantry in 2014

Amazon is working to expand its consumer packaged goods market and take on warehouse club stores like Costco and Walmart’s Sam’s Club with its new business  the Pantry, according to a report by USA Today.

The Pantry is …


In Amazon, Ecommerce


December 12, 2013

Home Depot to Look Into Same-Day Shipping Initiative in 2014

Home Depot announced plans to offer same-day shipping due in large part to the “building out” of three additional distribution centers across the country during a investor conference on Dec. 11.

These new distribution centers, which will be located in California, …


In Ecommerce, Executive


December 3, 2013

Your Shipping and Fulfillment Holiday Checklist

The last few pieces of turkey have finally been cleaned out of your refrigerator and the Christmas rush has begun. But in case you haven’t noticed, there are fewer days between Thanksgiving and Christmas this year—and that means …


In Contact Center, Cyber Weekend 2013

Men's Wearhouse and Jos. A. Bank logos

November 26, 2013

Back Atcha: Men’s Wearhouse Makes a Play for Jos. A. Bank

Less than 7 weeks after Jo.s A. Bank looked to acquire troubled apparel merchant Men’s Wearhouse, Men’s Wearhouse made an offer Tuesday to acquire Jos. A. Bank for $1.2 billion, or $55 a share.

Given Men’s Wearhouse’s advantage in scale, growth and …


In Executive, Leadership Team


November 20, 2013

Supply Chain Execs from Across the Globe Plan a Customer-Centric Focus

While merchants have been putting forth most of their efforts into creating a customer-centric approach in the contact center and the warehouse, the top initiative by executives moving forward is to also create a customer-centric supply chain.

The UPS’ annual …


In Cross Channel, Customer Service


November 12, 2013

Do You Have Real-Time Insight into These 3 Critical Areas?

It’s November and that means Black Friday—the kick-off to holiday shopping—is only weeks away. Macro trends abound as usual, which always reaffirm what we already know: it’s going to be a busy shopping weekend. But beyond …


In Channel Integration, Ecommerce

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