Zendesk Ushers in Era of Conversational CRM

| Zendesk

New solutions put conversations at the center of customer relationship management New employee experience offering helps businesses deliver a modern, personalized experience for today’s hybrid work world SAN FRANCISCO, May … Continue Reading →

Hits of the Week 4-25-22

| David Hurwitz

week of 4/25/22 Former Amazon Exec: Bets a Critical Component of Innovation A former Amazon executive shared insights and tactics for retailers looking to innovate and reduce friction to deliver … Continue Reading →

Automating at the Edge: Easing Omnichannel Tax Pain

| Pete Olanday

The biggest source of omnichannel tax pain has always been flexibility and the process of adapting to an ever-changing tax landscape. Companies who broadened the scope and breadth of their sales streams as a result of the global pandemic were better equipped to meet this challenge.