Kustomer Acquires Reply.ai, Enhancing AI, Machine Learning Capabilities

| Mike O'Brien

Kustomer, an up-and-coming cloud-based CRM platform for hot DTC brands like UNTUCKit, ThirdLove and The Farmer’s Dog, has acquired Reply.ai, which uses AI and machine learning to improve agent efficiency by deflecting customer queries through chatbots and widgets. The two have worked together on CRM integration projects.

MCM Ecommerce & Marketing 5/20/20

| David Hurwitz

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 5/20/2020 Amazon Reportedly Weighing J.C. Penney Acquisition Out of Chapter 11 Shortly after J.C. Penney filed Chapter … Continue Reading →

Target Looks to Acquire Tech Assets of Deliv as Startup Unwinds Operations

| Mike O'Brien

On the same day it was announced Deliv was winding down its operations this summer, it came out that Target is in talks to snap up some of Deliv’s technology assets to bolster its local ecommerce fulfillment and bring founding CEO Daphne Carmelli onboard, NBC reported. Others had reportedly been looking at Deliv, including grocers.

Neiman Marcus Files Bankruptcy, First Major Retail Chain in COVID-19 Crisis

| Mike O'Brien

Neiman Marcus Group, owner of the 43-store chain of the same name as well as two Bergdorf Goodman locations and Last Call discount shops, has filed for chapter 11 bankruptcy protection as expected, in the process securing $675 million in loans from creditors. The filing also calls for a long-term plan to eliminate $4 billion of debt.

Hits of the Week 5-11-20

| David Hurwitz

2020: The Year of Subscription Service Growth and Iteration One thing is clear: we’re living in a subscription service economy that is only going to expand. Brands from Nike and … Continue Reading →

Adwanted Group Acquires SRDS

| Press Release

Tech Platform Plans to Refresh and Rejuvenate Legacy Brand NEW YORK, April 1, 2020 — Media buying platform Adwanted Group today announced it has acquired SRDS, the industry standard for … Continue Reading →