UPS, United Parcel Service, Shipping/Delivery, Operations and Fulfillment, FedEx, TNT Express, David Abney, ecommerce, seasonal peak, dimensional weight pricing, DIM, DIM weight

July 29, 2013

UPS Talks About Shopping and Returns

Omnichannel is all the buzz right now among consumers.  Consumers are looking to shop anywhere anytime said Melanie Alavi, retail manager for UPS in an interview during IRCE2013.

Alavi discussed the results of the 2013 UPS Pulse of the Online Shopper …


In Cross Channel, Ecommerce


July 26, 2013

Merchants See Increased Satisfication with Omnichannel Fulfillment

Ecommerce has now become synonymous with omnichannel. While merchants are focusing their retail efforts on social, mobile and email, the real effort should be on a variety of fulfillment options, according to a new whitepaper by Innotrac.

A quick Google …


In Cross Channel, Inventory

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

July 22, 2013

8 Tips for Creating a Solid Returns Policy

While most merchants would prefer to not think about their returns policy, it’s imperative for every ecommerce company to have one. Not only is it good business, but it will also help customers trust your brand and the products …


In Cross Channel, Customer Service

July 19, 2013

5 Questions for Your Holiday Readiness Checklist

It’s mid-summer. Chances are, it’s hot, humid and if you’re like me, you have backyard barbecues and beaches on the brain.

However, the holidays are a few months away; it’s the perfect amount of time to …


In Ecommerce, Usability

Warehouse, distribution center, retail operations management, ecommerce

July 18, 2013

Why Omnichannel Fulfillment Matters

Shopping habits, shopping devices, and shopping locations are interchangeable in the customer’s eyes, which is why it’s more important than ever for merchants to offer a wide variety of omnichannel fulfillment options, according to Bill Toney, senior vice …


In Cross Channel, Customer Service


July 9, 2013

Give DIY Consumers the Right Guidance with Site Search

If you’ve ever been in a home improvement superstore, you know that overwhelming feeling that can overtake you as you browse aisle after aisle of thousands of products.

While the online DIY (Do-It-Yourself) shopping experience is somewhat less stressful, …


In Ecommerce, Marketing


July 9, 2013

Accelerate Holiday Gift Sales with an Ecommerce Tune-up

Winter holidays are a decisive time for retailers. The National Retail Federation reports that the winter holiday season can represent up to 40% of annual retailer sales, with online gifting taking center stage. Deloitte’s 2012 Annual Holiday Survey recorded that nearly …


In Ecommerce, Returns


July 2, 2013

How to Reach the Constantly Connected Digital Shopper

The modern day consumer is constantly connected no matter where they shop. It could be by using their smartphone to showroom in store, reading an email on a mobile device, or by interacting with a brand on Facebook. Even though …


In Content Mgmt, Cross Channel

Google+ Image

June 13, 2013

New Google+ Dashboard Enhances Online Presence for Businesses

Google announced Google+ dashboard this week which will make it easier for users to “manage your online presence,” according to a recent blog post by Google’s Pavni Diwanji.  Businesses will now be able to connect to their customers in …


In News


June 12, 2013

How to React to 5 Changing Online Consumer Behaviors

Let’s go back in time—circa 2000—and imagine you needed a new camera.  Using the internet as a research tool, your search probably started with “camera.”  From there you navigated to review sites, phoned friends and visited stores.  Once you …


In Content Mgmt, Ecommerce

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