January 18, 2007




Live from NRF: A.R.M.E.D. and Dangerous

New York—When it comes to the ultra-competitive retail marketplace, says consultant Harold Lloyd, the great ones get armed for battle, and that’s why they win the war. During the Wednesday session “Leading Leaders: Getting A.R.M.E….

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In Affiliate, News

December 1, 2006




Big Deal: Eddie Bauer and Golden Gate

Given its heady catalog acquisition spree during the past two years, Golden Gate Capital’s purchase this fall of a few more apparel merchants hardly seems like news. But the private equity firm’s most recent deal — as of press time, anyway — …

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In Catalog, Channel Integration

November 13, 2006




Golden Gate, Sun Capital Acquire Eddie Bauer

On Nov. 13, Golden Gate Capital and Sun Capital agreed to buy Redmond, WA-based cataloger/retailer Eddie Bauer for $614 million, including $328 million in debt. The acquisition is expected to close in the first quarter of 2007 and is subject to the approval …

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In Channel Integration, Cross Channel

July 25, 2006




How to Create the Most Effective Call Monitoring Program, Part 1

How many calls do you monitor per agent per month? Have you heard the statistic that “world class” contact centers monitor 5-10 calls a month? Have you ever had an agent tell you that it is not fair to base …

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In Uncategorized

February 1, 2006




Taxing my brain

Only a politician would consider a 103-page document “streamlined.” But in introducing S.2152, aka the Sales Tax Fairness and Simplification Act, and S.2153, the Streamlined Sales Tax Simplification Act, Sen. Mike Enzi (R-WY) and Sen. Byron Dorgan (D-ND) apparently do.

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In Uncategorized

February 1, 2006




Taking Measure of Picking

We don’t have to tell you that improving profitability is the number-one driving force in today’s operating environment. Honing your picking productivity is one way to reduce labor costs, extend facility capacity (buying time until your logistics network is expanded), …

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In Inventory, Operations & Fulfillment

January 25, 2006




RedEnvelope Chief Executive Resigns

Alison May, the embattled president/chief executive at $96.5 million print and Web cataloger RedEnvelope, announced her resignation on Jan. 24. She will remain in her position until a successor is named.
San Francisco-based RedEnvelope did not return a phone call requesting …

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In News

November 1, 2004




DECISION TIME

You need to dig deep to determine whether a second George W. Bush presidency or a John Kerry presidency would be best for catalog businesses. The key political issues of concern to catalogers — use taxes, postal affairs, privacy regulation — obviously …

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In News

August 15, 2004




Handling Shipping and Handling with Care

Do you have a returns closet? I don’t mean somewhere in your catalog’s distribution center; I mean at home. If you don’t, you’re probably not ordering much from catalogs or the Internet, or maybe you’re ordering only merchandise you already …

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In News

January 1, 2004




Measuring Efficiency

Supply chain efficiency may be hard to measure, but claims for the benefits of upgrading or completely revamping supply chain management IT systems abound. The current period may not be a bad time to do just that. Says Charles Troyer, …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

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