October 1, 2007
October 1, 2007
I wish to express my sincere disappointment regarding your August article, “The Red Envelope, please.” In the interest of thoroughness and journalistic fairness, I would have expected your publication to seek comment or reaction to the article prior to publication.
August 1, 2007
July 31, 2007
Employee turnover is a fact of life in the contact center. The better armed you are with strategies the more effective you’ll be at managing it. The strategies can help you reduce employee turnover. Brainstorm with your leadership team to …More...
April 24, 2007
1. Penton Media, Inc. d/b/a Multichannel Merchant (“Sponsor”) is offering the Online Sweepstakes (“Sweepstakes”).
2. No entry fee. To qualify for the random prize drawing, entrants must cast an online vote for Multichannel Merchant’s Audience Choice Awards.
3. The Sweepstakes …
January 18, 2007
December 1, 2006
Given its heady catalog acquisition spree during the past two years, Golden Gate Capital’s purchase this fall of a few more apparel merchants hardly seems like news. But the private equity firm’s most recent deal — as of press time, anyway — …More...
November 13, 2006
On Nov. 13, Golden Gate Capital and Sun Capital agreed to buy Redmond, WA-based cataloger/retailer Eddie Bauer for $614 million, including $328 million in debt. The acquisition is expected to close in the first quarter of 2007 and is subject to the approval …More...
July 25, 2006
How many calls do you monitor per agent per month? Have you heard the statistic that “world class” contact centers monitor 5-10 calls a month? Have you ever had an agent tell you that it is not fair to base …More...
February 1, 2006
Only a politician would consider a 103-page document “streamlined.” But in introducing S.2152, aka the Sales Tax Fairness and Simplification Act, and S.2153, the Streamlined Sales Tax Simplification Act, Sen. Mike Enzi (R-WY) and Sen. Byron Dorgan (D-ND) apparently do.