staples-online-pickup-300

December 30, 2014




How Convenient is Buy Online, Pickup In Store?

Buy online, pickup in store is supposed to be a major differentiator for omnichannel retailers. But is buy online, pickup in store really that convenient?

According to a study by StellaService, buying online is a piece of cake. But it …

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In Blog, Must Reads

September 7, 2011




PMG Paints Doomsday Postal Picture for Senate Panel

Postmaster General Patrick Donahoe painted a grim picture Tuesday regarding the future viability of the U.S. Postal Service when he testified before the Senate Committee on Homeland Security and Governmental Affairs.
If Congress does not intervene in the form …

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In Shipping/Delivery

August 17, 2011




Financial Clock Ticking For USPS

Sinking mail volume, massive annual payments for retiree health benefits, and an entirely unhealthy fiscal situation have put the U.S. Postal Service in a precarious position.
The Postal Service incurred an $8.5 billion net loss in fiscal 2010, compared to a …

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In Channel Integration, Cross Channel

Google, Google Express, Amazon, Amazon.com, same-day delivery, holiday 2014, holiday peak 2014, ecommerce, holiday season 2014, holiday peak, ecommerce fulfillment

December 23, 2014




Google Express Seeing Holiday Gains in Battle with Amazon

Google is seeing gains in its Google Express same-day delivery service this holiday season, as it looks to claw back ecommerce search traffic lost to Amazon.com because more consumers are going there for product research.

According to Google, as …

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In Fulfillment, Holiday 2014

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

December 22, 2014




Down to the Wire for Seasonal Shipping Peak 2014

As the 2014 retail shopping/shipping season roars to a close, the major carriers are seeing their numerous technology upgrades, investments and temp hiring expansions put to the test, while retailers have pushed cutoffs as far as humanly possible toward Christmas …

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In Automation, Fulfillment

eBay, eBay Now, eBay Local, online marketplace, online sellers, eBay merchants, same-day delivery, click and collect, buy online pickup in store, Argos, Shutl, Amazon Fresh, Amazon Prime Now, Google Express

December 22, 2014




An eBay Local Pilot Grows in Brooklyn

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website …

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In customer experience, customer experience

2015-forecast

December 22, 2014




5 Email Marketing Predictions for 2015

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” While William Pollard may have been best known for his contributions to the …

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In Blog, Email

October 15, 2012




Toys “R” Us Begins Shipping to Over 60 Countries

Toys “R” Us Inc. has gone international after announcing that shipping is now available to more than 60 counties for both its toysrus.com and babiesrus.com chains.
Follow US!@MCMerchantMultichannel MerchantMultichannel MerchantMultichannel MerchantO+F Operations and Fulfillment
According to a …

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In Global, News

Ecommerce, FedEx, holiday peak 2014, Holiday Season, on-time delivery, Operations and Fulfillment, retail, Shipping/Delivery, U.S. Postal Service, UPS, USPS

December 17, 2014




ShipMatrix Talks On-Time Performance of the Major Carriers

ShipMatrix president Satish Jindel talks with Multichannel Merchant senior editor Mike O’Brien about his company’s latest on-time performance report for UPS and FedEx, and how major initiatives and investments from both have thus far enabled them to surpass their 2013 numbers.

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In Holiday 2014, News

June 27, 2011




PMG: USPS Needs Congress’s Help

The United States Postal Service can’t begin to gain profitability without help from the federal mandates that hold it back, Postmaster General Patrick Donahoe told attendees at the National Catalog Forum held June 21-22 in Washington by the American Catalog …

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In Operations & Fulfillment, Shipping/Delivery

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