customer service, customer experience, call center, customer service reps

December 8, 2015




Is Your Customer Service Performance Building Confidence and Loyalty?

As we shop this Christmas season, we have had three examples that stand out from all the rest:

We had our first same day order and same day delivery from Amazon.com. It wasn’t something we requested but we …

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In Blog, Contact Center

Online-Payment

March 30, 2016




3 Tips to Secure Your Mobile Payment Processing Solution

Accepting payments on the go with a mobile device is a great option for businesses that need to make sales away from their brick and mortar location. It’s also a great solution for small businesses without a physical store …

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In Blog, Ecommerce

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

March 28, 2016




How to Achieve Warehouse Efficiency Through Vendor Compliance

Reducing time to customer in this “point, click, deliver” world starts with receiving inbound product ready to ship. Many companies have serious problems efficiently processing inbound receipts in a timely fashion. As a result they often incur higher warehouse costs …

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In Blog, Drop Shipping

TheWashingtonPost--FedEx-Global-Operations-Center

March 23, 2016




How to Avoid These 5 Common Web Globalization Mistakes

For many years now, smart brands have been launching global websites. While this used to be a neat advantage back in the day, today it’s vital for any company that does business outside of its home borders – especially retailers.

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In cross-border, Global

July 15, 2010




Merchants Hope for Back-to-School Rebound

The average U.S. family is expected to spend 10.5% more during the 2010 back-to-school shopping season than they did last year, according to the National Retail Federation’s 2010 Consumer Intentions and Actions Back to School survey, conducted by BIGresearch.
The families …

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In News

Office Depot

March 17, 2016




Amazon Said to be Eyeing Office Depot Assets

Amazon is said to be considering an acquisition of Office Depot’s corporate business assets in order to jumpstart its nascent Amazon Business office supply operation, according to a report in the New York Post.

Separately, the report said Amazon has …

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In Executive, M&A and Financial

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

March 15, 2016




5 Solutions to Boost Ecommerce Revenue and Customer Engagement

Ever wonder if you were really getting the most out of your ecommerce site? If you have the sneaking suspicion that you aren’t, you’re probably right.

Now the question is: What to do about it?

One statistic goes …

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In Blog, customer experience

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

April 22, 2015




Keeping Holiday Promotions Alive During the Summer

Black Friday is a phenomenon that has woven its way into the very fabric of popular culture, but the traditional industry notion that red ink on your balance sheet has to wait until the end of November to turn black …

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In Blog, Ecommerce

omnichannel-shopping-300

March 1, 2016




6 Steps to a More Effective, Holistic Omnichannel Strategy

Retailers typically focus their omnichannel capabilities with laser-like precision on customer-facing functions.

It’s a good start. But many struggle to maintain healthy margins because they forget to sync up with the key departments and processes that customers never directly …

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In Blog, Channel Integration

EcommEmpire-300

February 29, 2016




How to Build Your Own Ecommerce Empire

All great endeavors and ventures begin as an idea in someone’s head. Building something great takes thought, vision, hard work, diligence and effort. Think you have what it takes to start an ecommerce empire? If so, be sure to …

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In Blog, Ecommerce

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