customer-satisfaction-300

August 17, 2015




How to Deliver an Excellent Customer Experience

It’s no secret that competition in online retail sales is a cutthroat business. To put the growth in perspective, research from Statista shows that during the 2014 holiday shopping season, retail e-commerce sales figures in the United States alone hit $53.3 …

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In Blog, customer experience

mobile-commerce-mobile-apps-300

August 17, 2015




The Digital Store is In Reach: How to Join the Revolution

A revolution in shopping is undeniably underway. With the meteoric rise of mobile devices, ecommerce has morphed from being an alternative channel to an omnipresent connection between brands and consumers.

According to Forrester’s U.S. Cross-Channel Sales Forecast, 2014 to 2018, …

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In Blog, Ecommerce

caldor

August 12, 2015




Going Mobile to Capture the Impulse Buyer

How are you capturing the impulse buyer?

It was pretty easy for an impulse buyer to buy a cooler back in the 90s.

All the impulse buyer had to do was get in the car and drive to Caldor. Or, …

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In mobile, Must Reads

July 15, 2010




Merchants Hope for Back-to-School Rebound

The average U.S. family is expected to spend 10.5% more during the 2010 back-to-school shopping season than they did last year, according to the National Retail Federation’s 2010 Consumer Intentions and Actions Back to School survey, conducted by BIGresearch.
The families …

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In News

same-day-delivery-image-300

August 22, 2013




Shutl Pushes Back Same-Day Delivery to September

Back in late May, Multichannel Merchant spoke with Tom Allason, CEO and founder of Shutl, who said he was confident the first same-day delivery in the United States was set to happen before July.   We haven’t heard of anything …

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In Ecommerce, Must Reads

Shipping/Delivery, cargo freighter, Mol Comfort, UPS Capital, retail supply chainX supply chain risk management

July 28, 2015




Supply Chain Risk: When Bad Things Happen to Good Cargo

As companies seek to develop a foothold in new markets or source from lower-cost countries, supply chains are being stretched with tighter demands on cost, transit time and quality. These business models introduce new challenges, including multiple modes of transportation, …

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In Blog, Operations & Fulfillment

Ecommerce, omnichannel, omnichannel fulfillment, ship from store, in-store pickup, holiday shopping, holiday shopping 2014, Shopatron, Ed Stevens, retail, online retail

October 20, 2014




Making the Most of Seasonal Peaks in Consumer Shopping

The way we shop is always changing and evolving. In recent years we’ve seen a number of different factors such as technology enabled services and multichannel retailing play a more prominent role than ever before. There has been a …

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In Blog, Holiday 2014

live-chat-button-300

July 20, 2015




It’s Beginning to Look A Lot Like Live Chat for the Holidays

It’s hard to believe but the holidays are just around the corner! Like many smart businesses, you’ve got holiday merchandise on order, online and in-store promotions being planned, and designs for the ho-ho-ho look and feel you want …

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In Blog, Ecommerce

global-data-300

July 16, 2015




Using Data-Driven Intelligence to Stay Ahead in Retail

What the typical merchant wouldn’t give to be able to read a customer’s mind. The next wave of retail technology will focus on offering merchants more insight into the customer’s considerations and preferences while shopping. Data-driven intelligence …

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In big data, Blog

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

September 30, 2014




Amazon 20th Anniversary Shows How Ecommerce and Marketing Have Evolved

Once upon a time, when mom-and-pop shops ruled the land, one-on-one relationships between retailers and customers were easy to nurture. Vendors understood their customers’ tastes and knew what they wanted and needed. But the advent of the big-box retailer turned …

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In Ecommerce, Marketing

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