showrooming-1-300

August 18, 2015




Cross-Channel Customer Experience

The shopping landscape continues to change drastically. Today, consumers – your customers and prospects – are shopping in an environment full of ecommerce sites on mobile devices; they are being influenced through social media posts and enticed through tons of competitive email …

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In executive summary, Omnichannel

jcpenney-new-logo-300

August 18, 2015




J.C. Penney Gears Up For Its Omnichannel Future

While J.C. Penney admits to still being behind curve with its transition to omnichannel, the company is satisfied with the progress it has made.

“In the second quarter, sales growth through J.C. Penney.com accelerated from the first …

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In Must Reads, Omnichannel

ShoptiquesLogo2

August 17, 2015




Shoptiques.com Launches in Canada

Shoptiques.com, an online destination that allows you to shop the world’s best boutiques, has launched in Canada. With more than 2,000 boutiques currently on the site, Canada represents the fourth country in which Shoptiques.com has store partners, including the …

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In Ecommerce, Global

Operations and Fulfillment, Shipping/Delivery, retail, omnichannel, omnichannel fulfillment, Nordstrom, UPS, Uber, Best Buy, Target, Instacart, Amazon

August 17, 2015




Nordstrom Highlights Omnichannel Experience in Q2 Gains

Nordstrom is making the customer the center of its strategy as it focuses on creating a differentiated experience in each of its businesses, executives noted while delivering a strong second quarter report.

“While we’ve been pursuing distinct strategies to …

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In Must Reads, Omnichannel

mobile-commerce-mobile-apps-300

August 17, 2015




The Digital Store is In Reach: How to Join the Revolution

A revolution in shopping is undeniably underway. With the meteoric rise of mobile devices, ecommerce has morphed from being an alternative channel to an omnipresent connection between brands and consumers.

According to Forrester’s U.S. Cross-Channel Sales Forecast, 2014 to 2018, …

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In Blog, Ecommerce

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 12, 2015




Macy’s 2Q Sales Are Down 2.6%, But Terry Lundgren is Optimistic

Macy’s second quarter sales decreased 2.6%, but chairman and CEO Terry Lundgren was optimistic in a press release the company issued on Wednesday morning, even though he added that sales for the fiscal year will probably be down 1%.

“We expect an …

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In News, Omnichannel

red-wing-shoes-irish-setter-brand-300

August 5, 2015




Siteworx Launches Irish Setter Boots Ecommerce Site for Red Wing Shoe Company

Siteworx announced today that it launched the Irish Setter Boots ecommerce website for the Red Wing Shoe Company. The new site enables consumers to buy Red Wing Shoes’ innovative Irish Setter Branded hunting boots online or access product information they …

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In Ecommerce, News

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 5, 2015




Why Retailers are Slow to Go Omnichannel

While at IRCE 2015, I sat down with MarketLive founder and CEO Ken Burke to talk, basically, about the state of the ecommerce industry… and I steered away from the prepared list of questions to get his thoughts on omnichannel.

First, …

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In Blog, customer experience

holiday-data-santa-hat-300

August 4, 2015




6 Ways Retailers Can Prepare Now for Increased Holiday Ecommerce Fraud

While most consumers are still basking in the summer sun, that doesn’t mean they haven’t already started thinking about holiday shopping. Of course, consumers still enjoy the steals and deals associated with traditional shopping days such as Black …

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In Ecommerce, fraud

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 3, 2015




Retail Bloopers and the Role of Attribution in Delivering an Omni Experience

Recently, I was at a national big box chain store that I knew and loved. In addition to shopping my local branch of their store, I also often browsed their website on my home laptop, and had joined their mailing …

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In Blog, customer experience

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