November 10, 2015

Free Trumps Speed for Holiday Shipping Policies

Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte’s 30th annual holiday survey of consumer spending intentions and trends.

Furthermore, the ubiquity of …


In Must Reads, Operations & Fulfillment


November 9, 2015

How Customer Feedback Can Make or Break Your Black Friday

It’s almost upon us—the most lucrative day of the year for many retailers. Black Friday is a competitive, high-stakes game. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this …


In Blog, Engagement


November 8, 2015

Mobile Apps are Springboard for the Holiday Shopping Season

With the holiday shopping season just around the corner, retailers are facing a slew of quandaries. What is this year going to look like? Will the buyers mostly shop online or in-store? What steps should you take to increase sales?


In Ecommerce, Mobile


November 4, 2015

Don’t Be That Retailer on Cyber Monday

For ecommerce marketers, preparing for the holidays is old hat. But, with November upon us and the unofficial start of the holiday season behind us, it’s time for some straight talk about Cyber Monday.

During the holiday season, retailers …


In Blog, Ecommerce

October 28, 2009

FAO Boutiques in Store for Toys ‘R’ Us

Customers who want more access to iconic upscale toy merchant FAO Schwarz just got their wish: Starting Nov. 1, FAO Schwarz-branded boutiques will be introduced in 585 Toys ’R’ Us stores nationwide.
The FAO boutiques will be located prominently at the front …


In News


October 31, 2015

Holiday Selling Tips: Creating the One-On-One Experience

Can you make an impact this season at this late date and meet heightened expectation among shoppers for relevance and immediacy during the holidays?

Until recently, merchants could succeed during the holiday season with a one-size-fits-all approach. Holiday gift guides …


In Blog, customer experience

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

October 27, 2015

Deloitte Survey Reveals Major Disruptions This Holiday Season

Deloitte released its 30th annual holiday survey of consumer spending intentions and trends.  The survey reveals major disruptions in holiday shopping traditions, largely due to digital engagement.
The survey revealed several key findings:
Consumers plan to spend 12.5% more on the …


In Ecommerce, PR Newswire


October 27, 2015

How Retailers Can Go Beyond Omnichannel and Move to Customer-Centricity

For retailers, employing the omnichannel model is a necessity to appeal to today’s highly connected consumer and target their interest both in-store and across devices.

Yet, there is a disconnect that prevents retailers from reaching ideal shoppers and aligning …


In Blog, marketing


October 27, 2015

How Ann Taylor Loft Brought Me Back to 2001

When I was in high school friends of mine always referred to me by my last name.  Or if anything, they removed the “E” and I simply became “Fort.” It was something I got used to and actually liked because …


In Blog, Marketing


October 26, 2015

The Top 6 Innovations in Online Customer Experience

Customer experience is the new frontier of business differentiation. Eighty-nine percent predict that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service. A variety of factors influence a customers’ …


In Blog

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