USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

October 28, 2013




3 Ways Ecommerce Can Mimic the In-Store Experience

In the world of retail today, many merchants believe their digital strategy is the “silver bullet.” They are focused on their ability to master customer relationships by integrating and maximizing the power of each channel through which they reach customers – …

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In Must Reads, Retail

American Eagle Outfitters, ecommerce, omnichannel, omnichannel fulfillment, omnichannel operations, omnichannel retail, buy online pickup in store, ship from store, store to door

March 9, 2015




Omnichannel Results Exceed Expectations for American Eagle

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

Michael Rempell, COO of American Eagle, said in a call with analysts that the company’s buy online/pickup in store, …

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In Ecommerce, Fulfillment

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

September 17, 2013




2013 In-store Holiday Sales Expected to Increase 2.4%

It is hard to believe how close we are to the holidays, I can’t help but feel like the 2012 holiday season just passed.

I am not the only one thinking about how close we are to the holidays,  while …

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In Blog, Global

FedEx, FedEx Express, UPS, Shipping/Delivery, shipping, global, global shipping, global fulfillment, global consumers, China, chinese market, chinese consumers, ecommerce

March 5, 2015




China to Allow Foreign Ownership of Ecommerce Firms

China announced the country will allow full foreign ownership of ecommerce firms in Shanghai’s free trade zone and regulatory changes have made it easier for retailers and brands to enter the Chinese market.

By 2015, according to China Internet Watch, estimated …

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In Ecommerce, Global

UPS, shipping, financial results, operations and fulfillment, FedEx, TNT

March 4, 2015




Free Shipping and Flexibility are Key Global Ecommerce Drivers

The desire for convenience, flexible delivery and payment options and a seamless experience across channels continue to dominate for consumers worldwide, according to the second annual Pulse of the Online Shopper global study, conducted by comScore on behalf of UPS.

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In customer experience, Ecommerce

add-to-cart-tablet-300

March 2, 2015




Upselling Done Right Boosts Sales and Satisfaction

All else being equal, retailers that maximize the value of existing customers fare better than those who don’t. The chase to increase this value fuels a variety of strategies, from promotional pricing to the placement of “impulse buy” items …

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In Blog, Ecommerce

showrooming-1-300

July 29, 2013




Kmart Launches Pay in Store Option for Shoppers

Kmart® Launches Pay in Store, Giving Shop Your Way(SM) Members and Customers More Online Shopping Options (via PR Newswire)
Leading integrated retailer now offers cash as in-store payment option for items reserved online HOFFMAN ESTATES, Ill., July 24, 2013 /PRNewswire/ — …

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In News, PR Newswire

United Kingdom, UK, cross-border selling, cross-border ecommerce, global ecommerce, Growing Global, retail, online retail, brands, product returns, returns policy, EU, European Union, England, Great Britain, operations and fulfillment, shipping/delivery

February 26, 2015




Mobile Shift Continues in the UK

Are you selling cross-border to the UK? Then you better make sure your ecommerce site is ready for the mobile shopper.

The shift toward using mobile devices for shopping online continues, with 40% of UK online retail sales in the fourth …

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In cross-border, Global

mobile-apps-300X300

February 26, 2015




6 Tips to Designing the Mobile Shopping App of Tomorrow

Today’s shopaholics don’t need bags, shopping carts or even a mall – with just a mobile device, they can order whatever they want, whenever they want, without ever having to leave the comfort of their homes.

And many do …

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In Blog, Ecommerce

July 22, 2013




Connecting the Online and In-store Shopping Experience

The technology to connect your site to your stores has rapidly evolved and is now accessible to most marketers. Adding a store locator, in-store pick-up and perhaps the capability of checking a store’s inventory are all based off of …

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In Channel Integration, Marketing

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