mac-ipad-iphone-multichannel-300-yslider

February 18, 2015




Driving Brand Loyalty in a Multichannel World

The gaps between media channels are closing. A modern day shopper might check into a physical store on a mobile device, redeem a coupon received via email in-store, and then recommend that product to all friends on Facebook. It may …

More...

In Blog, Must Reads

gap-inc-300

November 20, 2013




Gap Inc. Expands Reserve in Store Availability

Gap Inc. announced Nov. 20 that it has expanded its reserve in store capabilities to all U.S. Banana Republic stores and more than 200 Gap stores in 15 major U.S. markets.

The launch follows what Gap Inc. called a “successful” pilot …

More...

In Inventory, Operations & Fulfillment

omnichannel-ron-burgundy-300

February 14, 2015




Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …

More...

In Blog, Omnichannel

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

October 28, 2013




3 Ways Ecommerce Can Mimic the In-Store Experience

In the world of retail today, many merchants believe their digital strategy is the “silver bullet.” They are focused on their ability to master customer relationships by integrating and maximizing the power of each channel through which they reach customers – …

More...

In Must Reads, Retail

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

More...

In Blog, customer experience

mobile-transaction-300

February 9, 2015




Mobile Still Tops Retailers’ Priority Lists in 2015

As more consumers take to smartphones and tablets to shop with their favorite retail brands, retailers agree that keeping mobile at the top of their marketing priority lists is a smart move. According to the 2015 Shop.org/Forrester Research Inc.  …

More...

In Ecommerce, Marketing

holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

September 17, 2013




2013 In-store Holiday Sales Expected to Increase 2.4%

It is hard to believe how close we are to the holidays, I can’t help but feel like the 2012 holiday season just passed.

I am not the only one thinking about how close we are to the holidays,  while …

More...

In Blog, Global

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

More...

In Blog, customer experience

valentines-day-300

February 3, 2015




Become the Valentine’s Brand of Choice

With Valentine’s Day right around the corner, retailers are forming strategies to make consumers fall in love with their brand this February 14th and the weeks leading up to the big day. One engagement approach you can expect this …

More...

In Blog, Must Reads

omnichannel-strategy-300

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

More...

In big data, Blog

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. ...
  11. 79