the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

order confirmation email

February 25, 2016




How to Create an Award-Winning Email Communications Experience

In previous articles highlighting the awards, we’ve discussed how SmartHub Benchmarking calculates the finalists in the “Best Packaging” and “Best Shipping & Delivery” categories of the Excellence in Customer Experience Awards. Now we turn to the “Excellence in Brand Communications” …

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In Blog, customer experience

Hayneedle

March 3, 2016




Hayneedle Acquisition an Opportunistic One for Jet.com

[caption id="attachment_81302" align="alignright" width="200"] Scott Hilton, chief revenue officer, Jet.com[/caption]

The recent acquisition of home goods seller Hayneedle by disruptive marketplace startup Jet.com was a good fit that came along at the right time, not …

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In Ecommerce, marketplaces

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

February 29, 2016




The Consumer Shopping Experience is Changing B2B Ecommerce Forever

The online shopping experience has never been better, thanks in large part to Amazon. The company’s unparalleled focus on delivering first-class customer experience has given consumers greater expectations in terms of service, delivery, choice and price transparency.

Further, Amazon …

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In B2B, Blog

September 26, 2013




TruST Outlines Potential Cost of Marketplace Fairness Act

Despite one coalition’s concerns that the Marketplace Fairness Act will put small direct-to-customer merchants out of business, at least one industry expert claims the impact on those merchants is over exaggerated.

Ernie Schell, director of Marketing Systems Analysis, wrote …

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In Cross Channel, Ecommerce

the-week-that-was-300

February 19, 2016




Week in Review: Ecommerce Sales Outpaced Store Growth

Ecommerce sales grew 15.8% in 2015, which far outpaced the growth of sales at bricks-and-mortar stores, according to Multichannel Merchant’s MCM Outlook 2016 survey.

According to the MCM Outlook 2016 results, bricks-and-mortar store sales grew just 4% in 2015.

MCM Outlook 2016 also revealed that the …

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In News, PR Newswire

MFAPic

September 20, 2013




Marketplace Fairness Act Needs to be Streamlined

For remote-selling companies sales tax is a sustainable advantage, and local businesses and national retailers have been lobbying against it for years.

In the 1990’s, the Supreme Court opened the door for change but Congress hasn’t moved on it.  …

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In General & Administration, Tax & Regulations

TruST_Postcard

September 20, 2013




TruST Seeks Catalog Shoppers Input on Marketplace Fairness Act

[caption id="attachment_33955" align="alignleft" width="300"] Click to enlarge[/caption]

The True Simplification of Taxation, also known as TruST, is asking millions of catalog shoppers to let the House Judiciary Committee know how the passing of the Marketplace Fairness Act …

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In Catalog, Ecommerce

MFA_NRF_

September 18, 2013




Small Retailers Address Need for Marketplace Fairness Act

The National Retail Federation has released a short video featuring small retailers from across the country expressing the online disparity between Main Street retailers and internet retailers, along with the “urgent” need for Congress to address the Marketplace Fairness Act.

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In Ecommerce, Payment

the-week-that-was-300

February 25, 2016




Week in Review: UPS Invests in Deliv to Learn About Same-Day Market

UPS took a big step this week by leading a $28 million investment round in same-day startup Deliv, with the stated purpose of learning the intricacies of its business model, especially how it has succeeded in the retail space.

While some …

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In Data & Analytics, Ecommerce

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