batteries-plus-bulbs-300

July 15, 2015




Batteries Plus Bulbs Strengthens Omnichannel Capabilities with New Dynamic Ecommerce Platform

HARTLAND, Wis.–(BUSINESS WIRE)–Batteries Plus Bulbs, the nation’s largest and fastest-growing battery, light bulb and smartphone/tablet repair franchise, today unveiled its new website that aims to tie its online presence more tightly to its nationwide network …

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In customer experience, inventory management

irce-logo-300

July 10, 2015




Mobile, Omnichannel, and Personalization Take Center Stage

Another IRCE has come and gone, and attendees left thinking we’re much closer to a true omnichannel shopping experience than at this time last year.
It was impressive to see how quickly merchants at IRCE 2015 are accepting the fact …

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In executive summary, IRCE 2015

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

July 6, 2015




How to Survive and Thrive in Today’s Omnichannel World

The consumer is king, and wants what he wants when he wants it. Thanks to Amazon and big-box retailers, they expect to define their own shopping experience in real time. That experience—no longer constrained by physical location—is what …

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In Blog, Drop Shipping

ecommerce returns

March 15, 2016




Growth in Ecommerce Returns Will Drive Facilities Demand

A new report from CBRE has found that the rapid growth in ecommerce returns is creating future demand for new or expanded facilities, even strategically located “quick response” operations near demand centers dedicated to handling reverse logistics.

“We think in …

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In Ecommerce, Fulfillment

Vermont Country Store

March 15, 2016




Training Agents to Reflect the Brand at Vermont Country Store

At Vermont Country Store, agent training goes beyond the standard product knowledge to ensuring that reps see themselves as brand ambassadors, and treat each person they interact with like they were family.

In this video interview, Kara Soulia, director of …

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In Contact Center, customer experience

omnichannel fulfillment

March 15, 2016




Ecommerce Return Rates Continue to Climb

Ecommerce and direct-to-customer companies are continuing to grapple with higher return rates, and how to address them in terms of logistics as well as capturing maximum value for the inbound goods.

The growth in ecommerce sales continues to drive a …

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In Ecommerce, mcm-outlook

omnichannel fulfillment

March 14, 2016




Amazon Effect Still a Major Driver in DTC, Ecommerce Operations

The effect of Amazon on the direct-to-customer and ecommerce landscape, and the changing customer expectations it has helped to engender, continue to be a major factor as seen in the ripples throughout the world of operations and fulfillment, judging by …

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In Fulfillment, fulfillment

the-week-that-was-300

March 10, 2016




Week in Review: Amazon As Expected Buys Into Air Freight

Ending months of speculation, Amazon announced it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. That is where Amazon has reportedly been running air …

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In Data & Analytics, Ecommerce

omnichannel fulfillment

March 9, 2016




Do International Payment Offerings Make You a Global Merchant?

Less than half (41.9%) of merchants who took the MCM Outlook 2016 survey said their ecommerce sites are set up for global business. And 37.8% of those who say their ecommerce sites are set up from global business say it’s because they have …

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In Blog, cross-border

SoccerProWeb_300

June 16, 2015




How SoccerPro Wins Big at Omnichannel

With FIFA’s World Cup rapidly approaching, and all the revenue opportunities it represented, SoccerPro needed to upgrade its digital omnichannel commerce platform before the first game was played. They called on GoECart, a provider of complete omnichannel commerce software …

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In Ecommerce, Must Reads

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