local-mobile-prompt-current-location-300

July 9, 2015




Capturing and Captivating the Impulse Buyer

Summer’s here and the time is right… for buying a new cooler. Your potential customer needs to replace his aging one, but how will you capture this impulse buyer? Back in the 90s, when he bought his aging one, he …

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In Engagement, executive summary

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

warehouse management system, order management system, WMS, OMS, Enterprise Resource Planning, ERP

July 7, 2015




Supply Chain Capacity Issues Fueling Cost Increases, Report Finds

A new report from the Council of Supply Chain Management Professionals (CSCMP) found that issues around both the tightening of delivery and warehouse capacity, fueled by an improving economy, as well as a chronic trucker shortage, continue to impact supply …

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In Inventory, Must Reads

July 6, 2015




3 Overlooked Must-Haves when Updating Your Cloud E-Commerce System

As retail enters its next generation, one dominated by omnichannel storefronts, the process to keep your e-commerce system up and running, not to mention updated and optimized, is even more critical than keeping the store open. As retailers hone their …

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In Blog, Ecommerce

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

the-week-that-was-300

July 3, 2015




Week in Review: Trump Dumped Like a Cheap Suit

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It’s not often that Presidential candidates make the pages of Multichannel Merchant. It’s also not often that Donald Trump follows through with his promise to run for President.

And what a …

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In Ecommerce, Executive

Ecommerce, omnichannel, omnichannel fulfillment, small business, small merchants, small retailers, Gelb Music, Guitar Center, Home Depot, music store, Electro-Harmonix, Sidney Gelb, Santana, Doobie Brothers, Paul Reed Smith, Paul Reed Smith guitars, Facebook, Twitter, Pinterest, eBay, eBay store, eBay storefront

July 1, 2015




Gelb Music Sees Success with Ecommerce Focus

A storied musical equipment business in Redwood City, CA, has found a way to not only survive a big box incursion but thrive by putting a greater focus on its ecommerce business.

Gelb Music was founded in 1939 by Sidney Gelb. …

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In Branding, eBay

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

2015-forecast

November 25, 2014




2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …

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In 2015 forecast, executive summary

the-week-that-was-300

June 26, 2015




Week in Review: Confederate Flags Pulled After Sales Spikes

The Confederate flag was in the news this week… a lot…

The controversy surrounding the Confederate flag spilled to ecommerce sites and shopping carts, as retailers scrambled to stop sales of the Confederate flag this week.

The bans have come …

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In Ecommerce, Executive

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