omnichannel-ecommerce-cloud-close-up-300

July 10, 2016




3 Benefits of Enabling People-Powered Ecommerce

In an increasingly competitive shopping landscape, brick & mortar retailers have a unique opportunity to leverage an advantage that none of their web only competitors have; their store associates. Retail associates are the driving force behind the in-store experience and the …

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In customer experience, M&E

11-11-singles-day-300-200

October 22, 2015




Alibaba Unveils Omnichannel Retailing Plans for Singles Day 2015

Alibaba Group has revealed its omnichannel retailing plans for the 2015 11.11 Global Shopping Festival, also known as Singles Day.

This year, more than 1,000 retail brands, with 180,000 stores in 330 cities across China, will participate in this year’s 11.11 Global Shopping Festival. In …

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In Global, Marketplaces

warehouse management system, WMS, order management system, OMS, software as a service, software-as-a-service, SaaS, cloud computing, SaaS warehouse systems

July 9, 2016




The Commandments For Conversion Is Written On Tablets

It often seems that in discussions of omnichannel retail, the channels typically brought up are bricks and mortar, e-commerce, and mobile. Most people tend to lump tablets in with mobile or e-commerce as an afterthought, but tablets deserve unique attention …

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In Blog, Ecommerce

ecommerce distribution center

July 8, 2016




User Requirements Key to Selecting the Right DTC Operations System

Confusion reigns!

Last week a new customer asked me if a Distributed Order Management system (DOM) is the same as an Order Management System (OMS). Other clients ask if their CRM will give them call center or source reporting. OMS …

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In Blog, Operations & Fulfillment

Intelligrated

July 5, 2016




Honeywell to Acquire Automation Provider Intelligrated for $1.5B

Cincinnati — Intelligrated® (www.intelligrated.com), a leading North American-based automated material handling solutions provider, announces it has entered an agreement to be acquired by Honeywell  in a transaction valued at $1.5 billion.

Intelligrated’s 2016 sales are estimated to be approximately $900 million …

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In Automation, Fulfillment

Prime-Day-Logo-300-200

July 5, 2016




Same-Day Delivery Could Cause a Huge Prime Day Headache

Amazon’s second-annual Prime Day could be a game-changer for same-day delivery. That’s because Amazon’s Prime Now service has more than doubled from seven metropolitan areas to more than 40 since the first selling holiday was held last year.

And that could …

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In Must Reads, Operations & Fulfillment

NRF, National Retail Federation

October 14, 2015




New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps

Given growing customer expectations of shopping anywhere, anytime and from any device, it’s not surprising that almost half of retailers surveyed for a new report from the National Retail Federation and FitForCommerce said omnichannel initiatives and investments were among …

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In Fulfillment, fulfillment

UPS-locker-7-11

July 1, 2016




UPS Expanding Pickup Lockers to 300 U.S. Locations By Year’s End

Following a pilot program at nine locations in Chicago begun last fall, UPS has  begun expanding its self-serve pickup lockers to 300 locations in five states by the end of the year, with lockers to be added at locations in eight …

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In customer experience, News

UPS, UPS ground, UPS air

June 30, 2016




Drones, Robotics, 3D Printing Part of Major Technology Focus at UPS

UPS executives said they will continue to place a $1 billion bet on new technology each year, including major investments in facility automation, robotics and even drones to conduct tasks such as aircraft inspections and inventory counts.

During media day at …

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In Automation, News

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015




Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …

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In Blog, Fulfillment

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