Omnichannel, omnichannel fulfillment, omnichannel focus, retail, online retail, brick-and-mortar, brick-and-mortar retail, returns in store, shopping returns, ship-from-store, ship-to-store, in-store pickup, OMS, order management system, USPS, omnichannel best practices, omnichannel retail, SMB, small-to-medium business

March 26, 2014




Personalizing the Omnichannel Customer Experience

FREE ON-DEMAND WEBINAR
To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.

Join us as we share key findings from the research and industry …

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In Omnichannel, Webinars

Mens_logo_300

March 20, 2014




Men’s Wearhouse Launches Omnichannel Inventory Program

Men’s Wearhouse Launches Omni-Channel Inventory Program (via PR Newswire)
Customers can shop at over 900 stores from one location with Find-It App and Reserve Online, Pick up In-Store rollout FREMONT, Calif., March 19, 2014 /PRNewswire/ – Ongoing innovation at Men’s Wearhouse has led …

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In Mobile, Mobile

same-day delivery, ecommerce, operations and fulfillment, retail, Amazon, eBay, Walmart, Newegg, Google, Google Shopping Express, eBay Now, shipping/delivery, BI Intelligence, Business Insider

September 16, 2014




Same-day Delivery Rollouts Speed Up

Delivery times continue to speed up, as three major retailers – Foot Locker, Macy’s and Bloomingdale’s – announced plans this week to test or roll out same-day delivery.

Foot Locker, Macy’s and Bloomingdale’s are using Deliv to power its same-day delivery services.

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In Must Reads, Omnichannel

Foot Locker, Lady Foot Locker, Kids Foot Locker, Foot Action, Champs, ecommerce, omnichannel, omnichannel fulfillment, retail, brick-and-mortar, same-day fulfillment, same-day delivery, apparel, footwear, sports apparel, shopping malls

September 11, 2014




Foot Locker Testing Same-Day Delivery in California

In a first in the athletic footwear and apparel space, Foot Locker has started a trial of same-day/next-day delivery at five stores in California, with plans to roll it out at its 1,300 locations across the U.S. and Canada …

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In Ecommerce, Fulfillment

chicos-fas-300

September 10, 2014




Chico’s FAS Teams Up with Borderfree

Omnichannel specialty retailer Chico’s FAS has partnered with Borderfree to expand its ecommerce capabilities globally. Through this partnership, Chico’s FAS will now be able to transact with shoppers in over 100 countries and territories worldwide in more than 60 global currencies.

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In Ecommerce, Global

online-money-300

September 11, 2014




How are You Adapting to a Shifting Customer Landscape?

Today, the “shifting customer landscape” isn’t theory – it’s the reality merchants face on a daily basis. Free shipping, guaranteed on-time delivery and omnichannel services are all expected – yet not all merchants are delivering – or can even focus– on …

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In Ecommerce, mcm-outlook

Apple Pay

September 9, 2014




Staples, Whole Foods to Accept Apple Pay

Staples and Whole Foods announced Tuesday plans to bring the Apple Pay mobile wallet to its stores, which will make it easy for customers to securely and privately pay for purchases from their iPhone 6, iPhone 6 Plus and Apple Watch.

Apple …

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In News, Payment

MCM-September-2014-cover-300-200

September 10, 2014




Multichannel Merchant Marketing & Ecommerce Guide | September 2014

2| Editor’s Note
The source of several recent high-profile data breaches have been bricks-and-mortar: Retail, grocery stores, and quick-serve restaurants. That’s significant, since ecommerce gets a bad rap as an un-safe haven for personal information.
4| Personalization
Personalization is downright …

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In Digital Edition

Apple Pay

September 9, 2014




Industry Experts Abuzz Over Apple Pay

The mobile wallet has been around for the greater part of the 21st century. But Apple’s announcement of Apple Pay for iOS 8 devices has industry experts suddenly abuzz about mobile wallet adoption.

“Apple’s announcement is the kick in the pants …

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In Mobile, Must Reads

omnichannel-strategy-300

September 9, 2014




Focus on the Ecommerce User Experience

Back before the web, when customers were required to actually travel to a physical location in order to complete a purchase, retailers could craft an in-person sales experience, one that merchandised the store with the newest products and biggest sales.

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In Ecommerce, Must Reads

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