same-day delivery

April 26, 2016




Need for Delivery Speed Driving Ecommerce Distribution Investments

The need for speed in ecommerce distribution, driven largely by Amazon Prime’s two-day promise, is behind increased investments in distribution center technology as well as a trend toward more smaller, forward-based facilities closer to the customer, according to a new …

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In Fulfillment, Inventory

UK-Union-Jack-Flag

April 26, 2016




Rising Payment Fraud in UK Overwhelming Merchants with Misunderstood Chargebacks

Chargeback remediation specialist Chargebacks911 is urging merchants in the UK to understand and use reason codes in the light of newly released fraud statistics.

The figures from Financial Fraud Action UK reveal that financial fraud losses grew by 26% in 2015. The …

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In cross-border, Global

jcpenney-new-logo-300

August 18, 2015




J.C. Penney Gears Up For Its Omnichannel Future

While J.C. Penney admits to still being behind curve with its transition to omnichannel, the company is satisfied with the progress it has made.

“In the second quarter, sales growth through J.C. Penney.com accelerated from the first …

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In Must Reads, Omnichannel

Ops Summit 2016 roundtable

April 25, 2016




Hot Topics Covered at Operations Summit, Growing Global 2016

[caption id="attachment_83317" align="alignright" width="300"] A breakfast roundtable discussion at Operations Summit 2016 in Cincinnati.[/caption]

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational …

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In Contact Center, customer experience

Nordstrom

August 17, 2015




Nordstrom Highlights Omnichannel Experience in Q2 Gains

Nordstrom is making the customer the center of its strategy as it focuses on creating a differentiated experience in each of its businesses, executives noted while delivering a strong second quarter report.

“While we’ve been pursuing distinct strategies to …

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In Must Reads, Omnichannel

smartphone-300

April 21, 2016




Are You Meeting the Needs of Today’s Multi-Device Shopper?

I don’t know about you, but the first time I stood in front of a product in a store and realized I could whip out my smartphone to check a price was one of the great “aha moments” of …

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In Blog, Ecommerce

mobile commerce

April 20, 2016




How Smartphones Help Retailers Do Mystery Shopping Better

Little doubt exists about the importance of mystery shopping to omnichannel retailers in ensuring a positive and consistent, 360-degree shopper experience.

Mystery shopping is a secret weapon of sorts, allowing retailers to recruit shoppers to visit specific stores to make …

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In Blog, Ecommerce

ulta-beauty-300

April 20, 2016




Ulta Beauty Named Retail Innovator of the Year

Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016.

The Retailer Innovator of …

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In customer experience, News

Radial

April 19, 2016




eBay Enterprise and Innotrac Rebrand as Radial

The recently-merged eBay Enterprise and Innotrac has rebranded itself as Radial.

Last November, Sterling Partners, which already owned eBay Enterprise, announced the acquisition of Innotrac’s operations team, with the intent of making it one of the world’s leading independent …

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In News, Omnichannel

Sport Chalet

April 18, 2016




Vestis Retail Group is Shuttering Sports Chalet

Vestis Retail Group bought Sports Chalet in June 2014. Today, it announced it will knock Sports Chalet down.

As part of the planned transition, Sport Chalet began store closing sales on April 16 at all 47 store locations, and immediately shut down its …

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In Executive, M&A and Financial

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