B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

June 26, 2015




Practical and Sexy: Giving B2B Ecommerce Sites Just Enough B2C Zing

The typical B2B buyer is not difficult to understand. They need to make quick and accurate purchases that are cost effective. The B2B supplier’s job is to make this happen in as easy and self-serve a manner …

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In Blog, customer experience

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

June 25, 2015




China’s New Ecommerce Guidelines a Focus at Growing Global 2015

China’s recent move to boost its cross-border ecommerce capabilities will be one focus in this year’s Growing Global conference, taking place July 21-22 in Hollywood.

“U.S.-based ecommerce merchants need to be aware of changing policies and …

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In cross-border, Ecommerce

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

360-degree-customer-view-puzzle

June 22, 2015




The 7 Tenets of Personalization 3.0

For over a decade, marketers have been promised the power of digital personalization to enable more relevant and effective customer experiences, individualized communications and offers, and higher conversion rates and average order values.

And marketers are paying attention. Forrester Research …

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In Blog, Ecommerce

2015-forecast

November 25, 2014




2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …

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In 2015 forecast, executive summary

the-week-that-was-300

June 20, 2015




Week in Review: Amazon Wants You to Deliver

Amazon is trying to make delivery even faster by turning the U.S. into a Nation of Couriers… Who needs drones when you can have an Uber-like delivery experience? You think that’s crazy? Just remember the Roadie and Waffle House …

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In Ecommerce, Executive

distribution center, ecommerce fulfillment, fulfillment center, operations and fulfillment, vendor scorecard, warehouse/distribution center

June 19, 2015




Using Vendor Scorecards to Rate Merchandise Suppliers

How do you evaluate the vendors who supply your merchandise?

If you ask someone in merchandising, operations or accounting about vendor performance, chances are each will give you widely different answers. The merchandiser will consider the sales and margin and …

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In Blog, fulfillment

June 19, 2015




U.S. Postal Service Selects Vantiv for Payment Fraud Solution

CINCINNATI – Vantiv, Inc. (NYSE:VNTV), a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all sizes, announced today that it has been selected by the United States Postal Service to provide …

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In PR Newswire, USPS

OmniNaughtyAndNice_Final

November 20, 2014




Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

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In Ecommerce, Holiday 2014

DSW, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel retail, omnichannel operations, ship from store, buy online pick up in store, in-store pickup, endless aisle, SKU, SKUs, ecommerce, retail ecommerce, Shoephoria

June 18, 2015




DSW Seeing Success from Combined Store and Ecommerce Operations

A year into a reorganization that merged its .com and store operations under a unified team, specialty shoe company DSW is expanding its omnichannel capabilities and looking to build on its 2014 results, when omnichannel sales brought in $100 million, double the …

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In Engagement, fulfillment

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