smartphone-300

April 21, 2016




Are You Meeting the Needs of Today’s Multi-Device Shopper?

I don’t know about you, but the first time I stood in front of a product in a store and realized I could whip out my smartphone to check a price was one of the great “aha moments” of …

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In Blog, Ecommerce

omnichannel-shopping-300

March 1, 2016




6 Steps to a More Effective, Holistic Omnichannel Strategy

Retailers typically focus their omnichannel capabilities with laser-like precision on customer-facing functions.

It’s a good start. But many struggle to maintain healthy margins because they forget to sync up with the key departments and processes that customers never directly …

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In Blog, Channel Integration

mobile commerce

April 20, 2016




How Smartphones Help Retailers Do Mystery Shopping Better

Little doubt exists about the importance of mystery shopping to omnichannel retailers in ensuring a positive and consistent, 360-degree shopper experience.

Mystery shopping is a secret weapon of sorts, allowing retailers to recruit shoppers to visit specific stores to make …

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In Blog, Ecommerce

ulta-beauty-300

April 20, 2016




Ulta Beauty Named Retail Innovator of the Year

Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016.

The Retailer Innovator of …

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In customer experience, News

Radial

April 19, 2016




eBay Enterprise and Innotrac Rebrand as Radial

The recently-merged eBay Enterprise and Innotrac has rebranded itself as Radial.

Last November, Sterling Partners, which already owned eBay Enterprise, announced the acquisition of Innotrac’s operations team, with the intent of making it one of the world’s leading independent …

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In News, Omnichannel

Target Corp.

February 26, 2016




Omnichannel Helps Target Hits Q4 Digital Sales Out of the Park

Target reported a 34% increase in digital sales in the fourth quarter, well ahead of Walmart (8% growth) and online sales in general as well as Amazon (both 15% growth), as free shipping and well-oiled omnichannel operations proved a winning combination. Walmart opted …

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In Ecommerce, Fulfillment

Sport Chalet

April 18, 2016




Vestis Retail Group is Shuttering Sports Chalet

Vestis Retail Group bought Sports Chalet in June 2014. Today, it announced it will knock Sports Chalet down.

As part of the planned transition, Sport Chalet began store closing sales on April 16 at all 47 store locations, and immediately shut down its …

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In Executive, M&A and Financial

Nordstrom

February 22, 2016




Nordstrom Looking to Address High Cost of Omnichannel Fulfillment

While it has seen impressive increases in ecommerce, now representing 20% of sales compared to 8% just five years ago, Nordstrom is looking for ways to address the high cost of omnichannel operations, an executive told analysts on its fourth quarter earnings …

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In Fulfillment, fulfillment

staples_fb_messenger_2_300

April 15, 2016




Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution

[caption id="attachment_83009" align="alignright" width="142"] Staples is an early adopter of the new Facebook Messenger chatbot. (Click to enlarge)[/caption]

Mark Zuckerberg launched Facebook Messenger’s chatbot revolution Monday at the Facebook F8 conference with the launch of bots for …

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In customer experience, Ecommerce

skechers-300-200

February 18, 2016




Skechers Quickens Pace of Omnichannel Growth with Manhattan Associates

Skechers, the global leader in performance and lifestyle footwear, has selected Manhattan Associates Inc. solutions to orchestrate the omnichannel fulfillment of customer orders from across Europe and to drive ongoing business growth.

Having already deployed Manhattan’s warehouse management system (…

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In News, PR Newswire

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