bluemercury

February 4, 2015




Macy’s, Inc. Agrees to Acquire Bluemercury

Macy’s, Inc. has announced it has signed an agreement to acquire Bluemercury, Inc., a luxury beauty products and spa services retailer, for $210 million in cash.

Bluemercury, based in Washington, D.C., currently operates about 60 specialty stores in 18 states, typically …

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In M&A and Financial, News

omnichannel-strategy-300

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

global-shopping-cart-300

January 29, 2015




Ready for Cross-border Ecommerce? A Checklist for Glocalization

Location, location, location – that’s the mantra of realtors everywhere to convey the number one factor in determining a property’s desirability. For cross-border online sales destinations, its glocalize, glocalize, glocalize. When it comes to international e-tailing, glocalization is …

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In Blog, Global

omnichannel-strategy-300

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

January 27, 2015




GameStop Brings Mobile Shopping Cart to Brick and Mortar

GameStop announced at the National Retail Federation’s 104th Annual Convention & Expo that its plans to use Microsoft Azure cloud platform to continue to enhance the in-store engagement of its customers in interactive, informative and entertaining ways.

GameStop will be …

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In customer experience, mobile

omnichannel-strategy-300

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

amazon-radio-shack

January 21, 2015




Can Amazon and RadioShack be a Match Made in Heaven?

Is Amazon bailing on its plans for a New York City showroom? And can RadioShack be the answer to Amazon’s omnichannel plans?

That and more, tonight, on… Okay, the lead is a little dramatic, but sometimes we need to have …

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In Blog, marketing

chineselaundry-logobird

January 21, 2015




Chinese Laundry Sees Increase in Mobile Commerce Sales

Chinese Laundry saw impressive sales growth in its ecommerce and mcommerce channels.

Chinese Laundry experienced a 31% increase in electronic conversions, 54% increase in mobile commerce sales, 50% more productive search pages and 18% boost to page load times.

The brand installed Celerant Command …

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In Ecommerce, inventory management

JCPenney-1990-Catalog-Wishbook-on-Flickr

January 20, 2015




Welcome Back, JCPenney Catalog

Welcome back, JCPenney catalog. A part of all our direct-to-customer retail lives is coming back, according to a report in Wall Street Journal.

According to WSJ, the 120-page book will feature items from JCPenney’s home department and will be …

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In Blog, Catalog

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

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