Warehouse, distribution center, retail operations management, ecommerce

September 21, 2015

6 Steps for Improving Your Retail Operations Management Analysis

Management analysis, when done right, should be a boon for your business, not a boondoggle.

Recently I spent time with a client evaluating their sales and EBITDA growth. Sales have been increasing 20% annually over the last four years; EBITDA is …


In Blog, Inventory

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 5, 2015

Why Retailers are Slow to Go Omnichannel

While at IRCE 2015, I sat down with MarketLive founder and CEO Ken Burke to talk, basically, about the state of the ecommerce industry… and I steered away from the prepared list of questions to get his thoughts on omnichannel.

First, …


In Blog, customer experience


September 18, 2015

Week in Review: Ho Ho Ho, the Holiday Season is Here!

Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here!

Well, at least it’s here for those in the retail industry. How can we tell? Because consumers are all riled up when they see Christmas displays in stores (…


In Ecommerce, Executive


September 17, 2015

American Eagle Outfitters Sees U.K. as Springboard to Western Europe

American Eagle Outfitters wants to be an omnichannel player in Western Europe, and hopes its successful launch in the U.K. will be its springboard to success.

Simon Nankervis, chief commercial officer at American Eagle Outfitters, told CNBC American Eagle …


In cross-border, Global

omnichannel, omnichannel fulfillment, ecommerce, order management system, OMS, forward logistics, reverse logistics, customer order lifecycle

July 27, 2015

Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …


In Automation, Blog


September 11, 2015

Week In Review: eBay’s Wish List Doesn’t Include a New Perception

Happy 20th anniversary, eBay! We noticed you didn’t have “New Perception” on your wish list. But boy, would we like to give you one.

Okay, that’s a little mean-spirited. But it’s kind of true.

The 20th anniversary-related announcements eBay made …


In Ecommerce, Global

Toys R Us, Babies R Us, free shipping, ecommerce, holiday shopping, peak holiday season, 2015 holiday shopping, omnichannel retail, buy online pickup in store

September 9, 2015

Toys R Us Slashes Free Shipping Threshold from $49 to $19

Firing the first salvo in the shipping wars ahead of the holiday shopping season, Toys R Us announced today it is lowering its free shipping threshold by more than half, from $49 to $19 for both its Toys R Us and Babies …


In Blog, Ecommerce


July 15, 2015

Batteries Plus Bulbs Strengthens Omnichannel Capabilities with New Dynamic Ecommerce Platform

HARTLAND, Wis.–(BUSINESS WIRE)–Batteries Plus Bulbs, the nation’s largest and fastest-growing battery, light bulb and smartphone/tablet repair franchise, today unveiled its new website that aims to tie its online presence more tightly to its nationwide network …


In customer experience, inventory management


July 10, 2015

Mobile, Omnichannel, and Personalization Take Center Stage

Another IRCE has come and gone, and attendees left thinking we’re much closer to a true omnichannel shopping experience than at this time last year.
It was impressive to see how quickly merchants at IRCE 2015 are accepting the fact …


In executive summary, IRCE 2015

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