September 14, 2015

There’s Free Shipping, Then There’s Stupidity

Free shipping offers these days are becoming as ubiquitous as pumpkin spice memes, and that’s all well and good. Retailers need whatever competitive edge they can muster in order to attract business by one-upping the competition.

But the move …


In Blog, News

July 14, 2015

5 Keys for Using Social to Drive Digital Marketing Success

5 Keys for Using Social to Drive Digital Marketing Success
Millions of people visit social media sites every day, but many businesses still struggle with how to capture these interactions and use them to drive more personalized marketing. …


In Webinars


April 22, 2015

The Next Phase of Social Media Marketing: Consumer Loyalty

It’s been years of listening, creating content, engaging with customers and fixing problems– all through social media. And, on the back-end of it all, marketers strive to create value by making sense of the connection between emails and sales …


In Blog, Marketing

Amazon, Amazon Prime Now, Amazon Flex, Uber, Postmates, FedEx, on demand economy, contract drivers, ecommerce fulfillment

October 28, 2015

Amazon Sued by Contractors Claiming They’re Employees

Joining the likes of Uber, Postmates and FedEx, Amazon is facing a lawsuit from contract delivery drivers who claim they should be classified as employees, according to media reports. This could throw a wrench into the company’s plans to expand …


In News, Operations & Fulfillment


September 4, 2015

Week in Review: Peak Holiday Season Expectations Continue to Rise

The peak holiday season this year is beginning to look a lot like … last year, only more so in terms of customer expectations on faster delivery, flexible options and a mobile-friendly experience, retailers and experts told Multichannel Merchant this week.



In Ecommerce, Global


September 4, 2015

How Instagram Images Enrich the Email Experience

Social media is an active channel for marketers, in fact, 76% of emails today contain a social media button, while only 14% of emails contain social images. This infographic by Curalate and Movable Ink, shows how marketers can better leverage Instagram images …


In Branding, Email


March 31, 2015

Bow & Drape Creates Awareness through Social Media

Just before the holiday season, I came across a brand on Instagram called Bow & Drape. I had never heard of the brand, nor did I know what they made. Targeted toward women, Bow & Drape allows its customers to create custom …


In Blog, Ecommerce

Operations Summit 2015, JackThreads, ecommerce, customer care, customer experience, customer call center, call center, contact center, social media, social media customer care

March 27, 2015

JackThreads Talks About Using Social Media in the Contact Center

David Tull, Customer Engagement Manager with Jackthreads and a speaker at Operations Summit 2015 (April 14-16, Louisville, KY), talks with Multichannel Merchant Senior Editor Mike O’Brien about how the startup began with a focus on social media in the contact center, …


In customer experience, customer experience


October 7, 2015

Newegg and Intel Launch ‘Intel Unlocked’ Website

Newegg announced Intel Unlocked, a collaboration that adds a new dimension to the e-commerce shopping experience. The new website features a wealth of editorial content, from interviews with Intel executives to commentary from many of the leading voices of the …


In News, PR Newswire


August 24, 2015

Visa Checkout Expands Global Availability to Merchants

Visa Inc. announced continued global success of Visa Checkout, the online check out service that allows shoppers to pay with their cards online and on any device, with just a few clicks. In recent months, no less than thirty-three new …


In Global, News

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