Millennials-300

November 18, 2015




How Retailers Need to Adapt to Millennial Shoppers

Millennials are driving a new era of demand for digital performance excellence.  Eighty-one percent of millennial-age smartphone and/or tablet owners across all countries say they will abandon transactions and shop elsewhere if a mobile site or app is is …

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In customer experience, Ecommerce

Amazon-boxes

January 12, 2016




Amazon Opening New Pickup Location at UPenn

Amazon has announced Amazon@Penn, a new staffed package pickup point to be opened on the University of Pennsylvania campus. The first such facility at an Ivy League university, Amazon@Penn offers the Penn campus community a convenient location for …

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In Fulfillment, Omnichannel

5-300

November 16, 2015




5 Tips for Ecommerce Success this Holiday Season

The big holidays are just around the corner for us. It’s that time of year that those who work in online retail and ecommerce management both love and hate in equal measure, but when you get it right, it’…

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In Blog, Ecommerce

Online-Payment

January 11, 2016




Retail Payment Trends: What to Expect in 2016

The payments landscape is changing fast –and much of this fast-paced change is being driven by today’s digitally empowered consumers, whose expectations have been transformed by the smartphone and the services these supply. Which means that more than ever …

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In Blog, Ecommerce

Online-Payment

January 11, 2016




Adopting New Payment Technology For Your Business

Over the last several years, the introduction of new payment solutions has risen dramatically, yet consumers are ultimately reliant on retailers actually implementing these new solutions at the point of sale to enjoy the benefits these technologies provide.

That is …

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In Blog, Ecommerce

the-week-that-was-300

November 13, 2015




Week in Review: Holiday Faux Pas Aplenty

They say good things come in threes… and sometimes bad things as well. How about in fours?

This past week, there have been four separate instances of retail brands who ran into social media blowback as a result of some …

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In News, PR Newswire

CustomerServiceChannels-300

November 12, 2015




Best Practices to Boost Your Customer Service Across Channels

In today’s retail economy, customers have high expectations.  Excellent customer service starts with offering a speedy and seamless experience across your support channels.
This infographic by TalkDesk will show you best practices for boosting your customer service on your phone …

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In customer experience, Customer Service

JDLogo-300

November 12, 2015




JD.com Announces Singles Day Orders Up 130%, Driven by Record Mobile Transactions

JD.com announced record-breaking one-day results from its November 11 Singles Day sale. JD.com said its orders increased by 130%, and gross merchandise volume rose more than 140%.

With promotions across all categories beginning at midnight for the annual 24-hour event, JD….

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In Global, News

11-11-singles-day-300-200

November 12, 2015




What We’ve Learned from Singles Day 2015

Rumors of a weak Chinese economy may have been greatly exaggerated: Singles Day 2015 came in like a lion, and went out like a lion.

Alibaba announced that USD $14.3 billion of gross merchandise volume was settled through Alipay on Alibaba’s retail …

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In cross-border, Global

singles-day-2015-alibaba-tmall-alipay

November 11, 2015




The Big Fat Singles Day 2015 Pseudo Live Blog

EDITOR’S NOTE: Singles Day 2015 is here, and I was not awake around the clock… so while this is a running blog about Singles Day 2015, and is somewhat in chronological order, I can only say I am pseudo-live blogging the 11.11 Global …

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