March 20, 2014

Winning Hiring Strategies for the Contact Center and Warehouse

We are just a few short weeks away from Multichannel Merchant’s 2014 Operations Summit conference, which is held on April 22 to 24, in Indianapolis. We have a tremendous line up of speakers and probably the best series of sessions in the show’s …


In Contact Center, Operations & Fulfillment


March 16, 2014

Nearly 12% of Holiday Gifts Were Not Delivered On Time

Almost 12% of ecommerce orders fulfilled by retailers by their planned on-time-for-Christmas cutoff date did not reach the recipient by Dec. 25, according to the results of Multichannel Merchant’s 2014 MCM Outlook survey.

Although an average 11.6% of 2014 MCM Outlook survey respondents said orders …


In Ecommerce, Holiday 2013


March 6, 2014

5 Reasons Why You Need to Join Me at the Operations Summit

Next month hundreds of operations and fulfillment people will flock to Indianapolis, Indiana to attend Multichannel Merchant’s Operations Summit. We don’t like to toot our own horns, but the Operations Summit conference is the only show in town …


In Blog, Operations & Fulfillment


February 20, 2014

How RibbedTee Prepared its Customers for Holiday 2013 Delays

[caption id="attachment_42293" align="alignleft" width="300"] Mike Schwarz, founder of[/caption]

If the 2013 holiday season will be remembered for anything in the ecommerce world, it very well could be how the lack of communication between merchants, carriers and …


In Ecommerce, Holiday 2013

The Home Depot, Order Management System, order management, retail, Customer Service, Logistics Management, logistics

February 11, 2014

The Home Depot Opens Same-day Shipping Fulfillment Center

The Home Depot has opened the first of three new same-day shipping focused direct fulfillment centers in the U.S., adding more than three million square feet to its supply chain.

The creation of these direct fulfillment centers was announced …


In Ecommerce, Inventory


February 7, 2014

Newegg Takes on Amazon Prime with Premier Offering

Newegg has launched a subscription-based program called Newegg Premier, which offers its 25 million registered customers  benefits similar to’s Amazon Prime, according to a post on Newegg’s blog.

For an annual $49.99 fee, Newegg Premier will receive free expedited shipping, …


In Ecommerce, Marketing

February 3, 2014

Thanks Amazon for Taking Care of My TV

This past weekend I moved out on my own from my parent’s house into a small apartment here in Connecticut.

With a new apartment came a new flat screen TV, (my birthday was just a week ago), unfortunately when …


In Amazon, Blog


February 3, 2014

5 Ways to Cut Your Order Fulfillment Costs

It’s no secret. Online shoppers are bargain hunters. So whether they’re looking for low-priced items, free shipping or free returns, as a seller, it means you need to keep your costs low.

Order fulfillment can be a huge …


In Ecommerce, Inventory

FedEx, Amazon, warehouse/distribution center, warehouse, distribution center, sortation center, operations and fulfillment

January 29, 2014

3 Must-Haves for a Successful Try-Before-You-Buy Policy

Retailers like Warby Parker and Bungalow Clothing are paving the way for a more customer-centric  ecommerce shopping experience by offering free at-home try-ons. Wildly popular among consumers, at-home try-on mitigates many of the uncertainties and anxieties around purchasing online, but …


In Ecommerce, Inventory


January 14, 2014

How to Avoid the Post-Holiday Blues

The last fruitcake has finally made its way out of the break room and the excitement of the holiday retail season is now just a memory. For the next few months, it’s going to be a long, cold slog …


In Contact Center, Cross Channel

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. ...
  11. 161