January 1, 2004




New Year, New Resolutions

Provide true cross-channel convenience. First off, it’s important to clarify what this means. It starts with the ability to purchase across all of your channels equally and efficiently. Circuit City and Sears are two role models for making remote purchasing …

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In News

November 1, 2003




As Good as It Gets

Let’s say you’re in the market for a computer and walk into a Best Buy, Circuit City, or Office Depot store. Chances are, you’ll find the most popular PC configurations for your home or small business on the shelf. But …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

October 22, 2003




A “Sweet & Powerful” Female Athlete

More changes are in store for The Female Athlete. Safety Harbor, FL-based Matrix Group Ltd. bought the intellectual property of Catalog Group, which included The Female Athlete, through a private foreclosure sale in July.
Under its new owner, Female Athlete …

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In Uncategorized

October 14, 2003




Live from DMA Annual: Cooke, Tait Address Industry’s Top Issues

Orlando, FL—In the Oct. 14 keynote presentation during the Direct Marketing Association’s annual conference here, Gordon Cooke, president/CEO of women’s apparel cataloger/retailer J. Jill Group, and Nancy Tait, president/CEO of Harry and David and Jackson & …

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In News

October 1, 2003




Bricks Aid Clicks

IN THE DAYS when the Web grocery business produced spectacular flops like Webvan, the South African grocery Pick ‘n Pay began developing its business case for a service that would enable shoppers to order groceries online and get them delivered …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

February 1, 2002




Sugar & Spice

But is everything nice? Your multichannel customer service offerings need to be as splendidly complete and as thoroughly organized as Wolfgang Puck’s spice racks. Any collection of seasonings belonging to a world-famous chef would never be without basil, paprika, and …

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In Channel Integration, CRM

January 23, 2002




PetSmart to integrate its direct division

Multichannel pets supplies marketer PetSmart has purchased the remaining 16.3% interest in its PetSmart.com subsidiary for $9.5 million and will integrate the division and its direct marketing business, PetSmart Direct, into its overall operations. The company expects less than 100 positions to …

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In Channel Integration, Lists & Data - Buisness

December 11, 2001




Study: retailers marketing smarter this holiday

After analyzing their past online and offline promotions, many retailers are finding ways to offer the minimum discounts necessary to increase sales volume, according to a recent report from Shop.org and Boston Consulting Group.
According to the report, 45% of …

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In Uncategorized

January 1, 2003




Destination Catalogs Pay Off for Chico’s

Women’s apparel cataloger/retailer Chico’s is making the most of its location photography shoots. The Fort Myers, FL-based company has used popular U.S. cities as destination themes for its key 2002 catalogs mailings in March, May, September, and November. And …

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In News

January 1, 2003




Out of Service

“If You Think Customer Service Stinks Now, Brace Yourself,” cautioned the headline of a press release that landed on my desk recently. Apparently, we are now to take for granted that customer service can’t be anything but deplorable, and the …

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In Contact Center, CRM

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