May 8, 2012

Why Merchants Need to Embrace Mobile POS

Mobile POS continues to be one of the hottest trends in retail today. In fact, in a recent survey, retailers cited “mobile POS with payment” as their top retail technology for 2012.
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In Channel Integration, Cross Channel

May 4, 2012

Quad/Graphics Renews OfficeMax Contract

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BUSINESS WIRE – Quad/Graphics, Inc. has renewed its exclusive retail insert and catalog printing business with OfficeMax, and added significant direct mail volume for the office supply retailer in a new …


In Catalog, News

April 14, 2012

Why Social Commerce Has Failed, and What Can Make It Work

Social commerce entered the digital scene much like springtime weather; lion-like claims of grandeur were followed by meek, lamb-like success. But social commerce’s early stumbles don’t mean that the concept is completely broken. It just needs to evolve.


In Social Media

February 17, 2012

4 Ways to Turn Your Fulfillment Operations into a Customer Service Function

Nothing makes customers happier than receiving a package they ordered arrive on time, at the right place, and with the correct contents inside. As brand loyalty becomes more coveted in a crowded retail space, merchants need to move beyond simply …


In Catalog, Ecommerce

February 16, 2012

Catalog Critique: Making the Most of QR Codes

Almost every marketer introduced a QR code, or at least toyed with the idea, in 2011. But have these two-dimensional Quick Response codes really moved the needle in terms of customer engage­ment?
They are certainly easy and inexpensive to cre­…


In Catalog, Mobile Commerce

February 10, 2012

Catalog Critique: A Look at the February 2012 J.C. Penney Look Book

Bold and courageous, and most likely a game-changer

By Lois Brayfield
J.C. Penney is joining the ranks of legacy brands that have gone stale but willing to change the rules rather than follow the pack. Like a gecko changing …


In Catalog, Channel Integration

January 18, 2012

Lundgren: Macy’s “Just Getting Going” With Ecommerce

NEW YORK – Two weeks ago, Macy’s announced some excellent ecommerce sales figures. Online sales for and, combined, were up 35.8% in December, 40.3% for the 2011 holiday season, and 39.7% in 2011 year-to-date.
But Macy’s president and CEO Terry Lundgren is …



January 7, 2012

How eBags Set Holiday, Annual Sales Records in 2011

With apologies to Frank Sinatra, it was a very good year for online handbags and accessories seller eBags – as it set records for holiday and annual sales.
Holiday sales jumped 32% over last year and 26% for 2011. On Cyber Monday the company …


In Ecommerce

January 5, 2012

How Mcommerce and Tablet Commerce Impacted Holiday 2011 Sales

Mobile’s importance as a marketing channel grew significantly in 2011. Merchants are starting to see as much as 14% of their online sales from mobile devices, according to IBM Coremetrics data. As the mobile channel grows, the challenge for marketers is …


In Mobile Commerce

December 30, 2011

2011 in Review: Merchants Get Facebook Savvy

In 2010, merchants used Facebook as a way to flood cyberspace with offers. In 2011, Merchants got savvy with the social network.
The lessons preached in 2010 about using Facebook as a tool to listen and learn about customers came to fruition in 2011. …


In Facebook Social Media Marketing

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