February 1, 2005




Delayed reactions

Last month Catalog Tracker noted a nearly 8% decline in year-over-year catalog volume for October. Were merchants pushing back their holiday mailings in order to capture more business from procrastinators?
To a degree, yes. In November, Catalog Tracker (a service of …

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In News

February 1, 2005




The Store Fantastic

This month’s somber cover reflects the state of call centers today, but it also highlights their evolution into something rich and strange. Much the same thing may be happening to retail. While everyone’s going multichannel, it’s becoming increasingly clear that …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

February 1, 2005




If I were in charge

As e-commerce reaches its 10-year anniversary, it’s an interesting time to reflect on what we have learned. According to ComScore Networks, holiday 2004 Internet sales were $15.8 billion, up 29% from 2003. Clearly merchants have learned how to effectively sell online. Products are delivered, …

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In News

February 1, 2005




TALES FROM THE FRONT

Neiman Marcus zaps zeppelin rumors
Alert the media: Actor John Travolta did not order a Zeppelin NT from the Neiman Marcus holiday catalog. In early December numerous media outlets ran with the story that Travolta had splashed out $10 million for …

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In Channel Integration

January 1, 2005




TJX goes multichannel at last

Part of the fun of shopping at off-price stores is the thrill of the hunt for a great bargain, which is also part of the fun of shopping online. That’s in part why Framingham, MA-based TJX Cos., the parent company …

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In International, News

January 1, 2005




Customer Service

There’s very little the world can throw at U.S. consumers to keep them from spending money,” a reporter for CNN/Money wrote in February 2003. Consumers were spending relentlessly, he said, despite terrorist attacks, a recession, millions of lost jobs, …

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In CRM, Opsandfulfillment_warehouse-20-03-2013

January 1, 2005




Nike competing now in the mail

Female athletes have been asking Nike to produce a print catalog of its women’s line for some time. What did the marketing executives at the Beavertown, OR-based footwear giant say to themselves in response? “Just do it!”
Beginning in November, …

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In News

January 1, 2005




The POS connection

When multichannel merchants add retail locations to their mix, one item topping their to-do lists is choosing a point-of-sale, or POS, system. This is the combination of hardware and software that records customers’ in-store purchases, accepts payments, and adjusts inventory …

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In Channel Integration, Order Mgmt

December 16, 2004




Old Glory Founder Buys Back Catalog Business

You can go home again: The founder of rock-and-roll merchandise marketer Old Glory once again owns the catalog and Website. Last month Glenn Morelli, who had sold the direct division of Old Glory to Alloy in December 2002, bought the properties …

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In News

December 1, 2004




Return to Retailer

Many more multichannel merchants accept in-store returns than offer in-store pickup, in large part because handling returns is simpler than implementing cross-channel pickup systems. But one dilemma for retailers that accept returns of direct merchandise is what to do with …

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