April 4, 2006




Tips for Attaining Measured Online Growth

The sonic growth of e-commerce had to slow eventually, and it seems that eventually is just about here. Now that online shopping has become mainstream, merchants are less likely to see the triple-digit year-over-year Web growth rates they enjoyed earlier …

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In Webchannel

April 1, 2006




Multichannel system challenges

You’re the CIO of a multichannel company and responsible for the following: a retail merchandising and planning system that runs on IBM’s iSeries processor and a DB2/400 relational database; a new planning and forecasting system with an Oracle database and …

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In Channel Integration, CRM

March 29, 2006




Using Logistics to Win in a Multichannel Retail World: Transportation and Logistics Solutions

This is the third article in a three-part series. Part one discussed the challenges involved in product transportation for multichannel merchants; part two covered four key logistics goals: increasing efficiency, improving customer service, increasing sales, and improving relationships with service …

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In Channel Integration

March 8, 2006




Using Logistics to Win in a Multichannel World

Your boss walks into your office, shuts the door, and sits down. He looks worried and a little uneasy. “Our executive management committee just finished meeting with our board. It seems we need to tighten our logistics operations,” he announces, …

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In Uncategorized

March 1, 2006




Live from eTail: Taking a Page From Barnes&Noble.com

Palm Desert, CA—What does New York bookseller Barnes&Noble.com have that rival Amazon.com doesn’t? About 700 Barnes & Noble stores across all 50 states. The $4.9 billion company, which also operates150 B. Dalton bookstores, keeps the organizational structure of its …

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In News

February 23, 2006




Borders Launches Loyalty Program for Brick-and-Mortar Customers

Borders launched a loyalty rewards program Feb. 21 for its Borders and Waldenbooks brick-and-mortar customers, but an agreement with online partner Amazon.com will keep it from becoming a multichannel program.
According to Borders spokesperson Ann Roman, Amazon actually owns and …

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In News

January 31, 2006




Contact Center Tech: Diversity in Motion

The actual range of products included in the phrase “contact center technology” is extremely wide, even when restricted to hardware. Below are a few examples of products that give an idea of the diversity of available technologies.
Agent performance Roswell, …

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In CRM

January 25, 2006




OfficeMax Outlines a Turnaround

Two years after the former Boise Cascade Corp. acquired—and adopted the corporate name of—OfficeMax, the company continues to hone its business. On Jan. 24 it announced plans to close 110 “underperforming” domestic stores and open 70 new domestic stores in “key …

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In News

January 19, 2006




Mustard Maven Spices Sales with Search

It’s a typical American entrepreneurial story, the kind you’ll hear whenever small business owners get together. Wisconsin assistant attorney general and Boston Red Sox fan Barry Levenson swears off baseball after Bill Buckner’s “Boot Heard ‘Round the …

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In News

January 18, 2006




Live from NRF: Online Retailing Out, Multichannel Retailing In

New York–The gravestone on the fourth slide of Forrester Research vice president Carrie Johnson’s presentation at the National Retail Federation’s annual convention Monday was the proverbial picture that said 1,000 words. Online Retailing, it declared, is dead. Long live Multichannel Retailing.

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In News

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