December 18, 2012




Study Says Consumers Have Need for Speed

Consumers are craving speed when it comes to shopping with their mobile phone or conducting in-store research, according to a new study conducted by Moosylvania, and retailers need to be ready to oblige.
The Shopping Experience in a Smartphone World …

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In Channel Integration, Cross Channel

December 13, 2012




Study Finds Apple, Best Buy and Kohl’s Deliver Best Mobile Experience

Research conducted by Mobiquity found that if a retailer’s site and app does not meet consumers’ expectations if could affect their brick-and-mortar business.
The Mobile Shopping Satisfaction Report, which surveyed 1,000 smartphone and tablet users about their mobile shopping experience …

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In Ecommerce, Email

November 26, 2012




Memo to Merchants: Don’t Mess Up Holiday Deliveries

This is the busiest time of year for merchants and shoppers alike, but if customers receive just one inaccurate delivery during the holiday season they are likely to abandon that retailer, according to a survey by Voxware.
Follow US! @MCMerchant …

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In Opsandfulfillment_shipping

November 25, 2012




NRF: Black Friday Weekend Spending Rises 12.7%

Total Black Friday weekend spending online and in store reached an estimated $59.1 billion, up 12.7% from $52.4 billion last Black Friday weekend, according to a National Retail Federation survey conducted by BIGinsight.
According to the survey, traffic and spending grew over the …

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In Channel Integration, Cross Channel

November 21, 2012




Surveys Show Conflicting Black Friday and Cyber Monday Projections

As Black Friday and Cyber Monday shopping surveys roll across the wires, it’s clear no two projections for the kickoff of the holiday season are alike.
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Though the results …

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In Email, News

November 19, 2012




Macy’s Under Pressure to Dump Trump

More than 600,000 people have signed an online petition urging Macy’s to remove the Donald Trump brand from stores because of his alleged politically charged and offensive behavior.
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In Email, News

November 13, 2012




Deloitte Survey Reveals Strong Smartphone Presence this Holiday

Smartphone owners are expected to head to the internet in droves this holiday season and spend more money than their counterparts, according to a Deloitte holiday survey.

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Multichannel Merchant

O+F Operations and …

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In Email, Mobile

ecommerce, OMS, OMS systems, online retail, online retailer, online security, order management, Order Management Systems, point of sale, point of sale system, POS, POS system, retailers

August 26, 2014




Complying With PCI Standards and Protecting Consumer Data Takes a Token Effort

With the drumbeat of bad news about online credit card breaches continuing, retailers must do all they can to protect their valued customers from theft and themselves from massive exposure, losses and brand damage.

As hackers devise new and better …

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In Ecommerce, eCommerce

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August 26, 2014




Decluttering the marketing channels with personalization

With consumers dictating how, when and where they engage with retailers, marketers have less control over brand communication than ever before, making personalization key to delivering the most effective customer experiences at every touch point. Amazon has been a leader …

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In Channel Integration, Marketing

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August 26, 2014




Protective Packaging Considerations for Omnichannel

Omnichannel retailing has accelerated service expectations and permanently changed the competitive landscape.

What started out as retailers shipping from a handful of distribution centers, now also includes brick-and-mortar stores and other fulfillment operations.  It’s about finding the shortest distance …

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In Omnichannel, Operations & Fulfillment

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