February 19, 2003




Live From eTail 2003: Lands’ End and Sears—So Far, So Good

Palm Springs, CA—When a cataloger is acquired, layoffs typically follow. So how many employees did Lands’ End lay off following its June acquisition by Sears, Roebuck & Co.? According to Don Hughes, senior vice president, chief financial officer of Dodgeville, …

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In News

January 1, 2003




Destination Catalogs Pay Off for Chico’s

Women’s apparel cataloger/retailer Chico’s is making the most of its location photography shoots. The Fort Myers, FL-based company has used popular U.S. cities as destination themes for its key 2002 catalogs mailings in March, May, September, and November. And …

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In News

January 1, 2003




Out of Service

“If You Think Customer Service Stinks Now, Brace Yourself,” cautioned the headline of a press release that landed on my desk recently. Apparently, we are now to take for granted that customer service can’t be anything but deplorable, and the …

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In Contact Center, CRM

December 1, 2002




It Ain’t Over Till It’s Over

This fall’s West Coast port dispute has made retailers justifiably nervous about whether this supply chain link will hold for the holiday season.
For instance, baseball fans missed out on 57,000 promotional cameras for attendees at the World Series in October. …

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In Opsandfulfillment_warehouse-20-03-2013, Ship

November 1, 2002




Supply + Demand

The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled “Global CIO Outlook for Retail Technology 2002,” conducted by PwC Consulting (acquired by IBM in October) and Executive Technology magazine, 71 respondents, all …

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In Channel Integration, Opsandfulfillment_warehouse-20-03-2013

November 1, 2002




Driving Lessons

Broadband Web access as the savior of direct marketing? That seemed to be the sentiment among panelists at a session entitled The Future of Retailing Online during September’s Shop.org Annual Summit in New York.
Currently only 10% of U.S. …

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In News

October 1, 2002




Online Holiday Check list

Online merchants have one primary goal, just as retail and catalog merchants do, and that is to turn browsers into buyers. Getting the customer’s attention and making an impression is the first step to a sale in any channel. Once …

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In News

September 27, 2002




Live from Shop.org Annual Summit: The promise of broadband

New York—The future direction of e-commerce depends largely on the future adaption of broadband technology. That was the consensus of the panelists at the session entitled The Future of Retailing Online during the Shop.org Annual Summit here.
Currently …

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In News

August 1, 2002




Attic Treasures

When Smithsonian Business Ventures sent out RFPs to outsource its catalog and online fulfillment last year, the competition was so fierce that the final choice came down to references from some unlikely sources. “We’re very proud of the fact that …

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In Opsandfulfillment_warehouse-20-03-2013, Shipping/Delivery

June 1, 2002




Deal of the Century

Never mind that we’re just a few years into the 21st century: Sears, Roebuck & Co.’s acquisition of apparel and home goods cataloger Lands’ End is, at least so far, the catalog deal of the century.
Anatomy of the deal

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In News

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