Loyalty Losers No More – 5 Ways to Save Loyalty Programs in 2019

| Jay Radia

The challenges of loyalty program acquisition and adoption reflect the overall challenges of a burgeoning ecommerce market. Consumers demand more convenience, more rewards and more meaningful engagement – this applies equally to loyalty programs as it does to your store’s overall value proposition. Here are five ways to break the challenges retailers face with their loyalty programs.

Wayfair Follows Clicks-to-Bricks Trend with Plans for First Physical Store

| Daniela Forte

Following the “clicks-to-bricks” trend that has seen pure-plays like Brandless, Warby Parker, Amazon and Bonobos open physical locations, home goods seller Wayfair will open its first store this fall in a mall in Natick, MA, offering a curated selection of items for sale.

How Omnichannel Can Beat Back Amazon and Attract Loyal Customers

| Charles Dimov

Though Amazon’s dominance of ecommerce may bring about feelings of doom or gloom, many retailers do not realize the influence they have to capture buyers before they default to Amazon. The key to achieving success is through providing omnichannel options that the ecommerce behemoth can’t match.

How Are U.S. Retailers Doing in Omnichannel vs. Other Markets?

| Mike O'Brien

What areas of omnichannel operations need improvement? What challenges and opportunities are retailers facing? Charles Dimov of OrderDynamics, discusses his company’s recent research in this MCM CommerceChat podcast, and will go into greater depth at Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH.

Happy Returns Launches In-Store Returns Kiosks

| Mike O'Brien

Expanding on the success of its return bars in shopping malls, Happy Returns has created in-store kiosks where retailers can let customers do self-service returns, with a number of major chains kicking the tires as a possible launch partner. See how the solution works to solve the issues related to in-store ecommerce returns.

MCM O+F Advisor (3/13/19)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/13/2019 How Are U.S. Retailers Doing in Omnichannel vs. Other Markets? What areas of omnichannel operations need improvement? What challenges … Continue Reading →

Charlotte Russe to Liquidate and Closes All Stores

| Daniela Forte

Mall-based women’s apparel retailer Charlotte Russe has been added to the ongoing list of troubled companies in the sector, announcing its plans to liquidate and close all of its stores within the next two months. In February, it announced it would file for Chapter 11 bankruptcy protection and close approximately 94 stores.