February 14, 2013

Williams-Sonoma Tops Mystery Shopping Study

Williams-Sonoma ranked the highest overall in the 15th Annual Mystery Shopping Study conducted in the fourth quarter of 2012 by the e-tailing group.
The e-tailing group released their Customer Experience Index results this week, according to a press release.
According to …


In Ecommerce, Mobile

December 18, 2012

Same-day Delivery Transforms Retail

While various shipping options such as same-day delivery and in-store pickup are becoming common place for many retailers, the concepts are beginning to change the way consumers shop, according to a blog post from Shop.org.
Retailers such as Toys “…


In Ecommerce, eCommerce

December 1, 2012

Special Delivery

In 2009, fashion specialty retailer Nordstrom became one of the first companies to introduce a ship-from-store option for online fulfillment. Since then, the fulfillment option has been adapted by several major retailers, including Toys “R” Us and Macy’s, and is …


In Email, Operations & Fulfillment

December 1, 2012

Herschell Gordon Lewis’s Annual Best and Worst Catalog and Ecommerce Copy

I love this job.
What I don’t like is the increasing difficulty in making choices.
Printed catalogs seem to be a threatened species. The fittest do survive and, in fact, thrive. Many others thrive as online catalogs. So that “…


In Catalog, Ecommerce

November 20, 2012

How to Combat Showrooming in Your Store

With 50% of smartphone users researching prices online while shopping inside another store, showrooming is a fast growing retail trend and it’s not going away anytime soon, according to a showrooming survey by Aprimo.
Follow US!@MCMerchantMultichannel MerchantMultichannel MerchantMultichannel MerchantO+…


In Analytics, Ecommerce

November 16, 2012

Retailers Facing Backlash from Workers Over Holiday Hours

Companies such as Wal-Mart, Target, Sears and Kohl’s have come under fire by employees who are demanding they “give Thanksgiving back to families” after new holiday hours are requiring employees to work on Thanksgiving.
Follow US! @MCMerchant Multichannel Merchant …


In Email, News

Ecommerce, global ecommerce, website translation, website localization, ecommerce localization, ecommerce platform, Operations and Fulfillment, language services, Marketing, marketing campaign, email marketing

September 2, 2014

What Ecommerce Retailers Need to Translate in a Global-Local World

Ecommerce is a big industry, and it’s only getting bigger. Some research estimates that, by the end of 2014, total global ecommerce sales will hit $1.5 trillion, and for the first time ever, Asia-Pacific will overtake North America as the biggest …


In Branding, Campaign

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