March 13, 2012

Six Tips to Upsell in the Contact Center

Upselling is an essential element of retail marketing, and contact centers are ideally suited to do it effectively and efficiently. Contact Centers should be every retailer’s conduit to upselling for greater profitability.
Here’s how our company, educational toy …


In Contact Center, Global


October 3, 2013 Predicts 13% to 15% Ecommerce Sales Growth for Holiday 2013

The National Retail Federation’s division said it expects ecommerce sales in November and December to grow between 13% to 15% over last holiday season to as much as $82.0 billion.

“Online and mobile continue to be a leading area of growth …


In Ecommerce, News


October 2, 2013

Amazon Plans to Hire More than 70,000 Seasonal Employees

Amazon is expected to hire more than 70,000 full-time seasonal employees across its U.S.  fulfillment centers for the holiday season in order to meet the increase in customer demand, a 40% increase over 2012, according to a press release.

Last year, Amazon …


In Amazon, Marketplaces

October 1, 2013

Consumers Increasingly Turning to Their Smartphones, Tablets for Specific Retail Activities

When it comes to consumers’ love of all things digital, using tablets and smartphones to interact with retailers is high on their list.

According to a report produced in partnership with comScore and The Partnering Group and released today at …


In Mobile Commerce, News


September 30, 2013

Macy’s to Expand Seasonal Employment in Fulfillment Centers

Macy’s Inc. will gear up for the holiday season by hiring 6,600 seasonal employees to work in its online fulfillment centers, and an additional 1,200 seasonal employees to work in the fulfillment areas of the 500 Macy’s stores that fill and …


In Executive, Operations & Fulfillment

Ugly Christmas Sweater at

December 17, 2013

6 Videos That Will Make Your Christmas Complete

Okay, in a way, this is a little off-topic, but there is some ecommerce stuff going on here. So take a break and check out these five videos that will make your Christmas complete.
1. Kmart Ship My Trousers

Welcome to …


In Blog, Videos


September 28, 2013

6 Ways to Make Your Videos Holiday-Ready

If your business is at all impacted by the holiday shopping season, you’ve no doubt begun implementing new features and enhancements to ensure site visitors stick around and purchase, rather than go to a competitor’s site.

If your …


In Must Reads, Video

December 10, 2007

Data? B-to-B Mailers Have It

When it comes to database use, you might think business-to-business marketers trail their consumer counterparts. Well, think again.
The range of database applications in B-to-B is as broad and creative as B-to-B marketing itself.
To find out more, we recently …


In B2B, Data & Analytics


September 25, 2013

Harry & David Adds Wine to its Inventory

[caption id="attachment_34227" align="alignleft" width="241"] Photo contributed by Harry & David.[/caption]

As part of a natural progression, Harry & David expanded its inventory to include wine.

According to Sierra Castellano, merchandise manager for wine and specialty foods for Harry & David, …


In Ecommerce, Marketing


September 24, 2013

How to Handle Subscription Renewals

With the maturation of SaaS products, digital content paywalls and downloadable software products, there is even more demand for improved multi-period subscription billing. Straight forward subscription billing is an accepted practice for legacy products, like newspapers, magazines and cable TV, …


In Email, Marketing

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