Canada, Canada Post, Canadian market, Canadian retail market, marketing, marketing in Canada, cross-border ecommerce, cross-border selling, webinar

January 21, 2015

Brand Loyalty, Trust Keys to Canadian Consumers

Canadian consumers are more brand loyal than their U.S. counterparts, but connecting with them involves more relationship-building and trust, according to a Canada Post executive.

“Canadians do a lot more research before buying, and they don’t like to …


In Campaign, Catalog


March 8, 2015

Where is the Payments Industry Heading?

On Feb. 25, payments tech provider Zooz hosted a Twitter Roundtable entitled, “Transaction Declined? Getting Ahead of Payment Tech Challenges in 2015. How to Cope with Apple Pay, Bitcoin, Fraud, EMV & Other Critical Issues.”

An expert panel of 13 payments influencers, ranging from …


In Ecommerce, Global

June 2, 2012

Let Your Questions Draw Conclusions

An ancient rule of social awareness: When you want to impress someone, ask a question.
Questions are involvement devices. And a question that matches the recipient’s interest in any subject (provided that question is asked with a modicum of …


In Catalog

June 1, 2012

Backword: Engaging with Joaquin Ruiz

Catalog Spree CEO Joaquin Ruiz talks about digital shopping and tablet adoption with the editors of Multichannel Merchant.
What are your favorite digital catalogs to shop from? Patagonia. It has gorgeous photography, nice video, great product and good editorial. I …


In Catalog, Ecommerce


June 3, 2013

7 Ways to Reduce Cart Abandonment

Cart abandonment, unfortunately, is going to happen to every retailer on the web, whether they like it or not. Even though you cannot avoid the consumer practice all together, there are steps you can do to decrease the chance of …


In Customer Service, Ecommerce

August 6, 2008

Smithsonian Catalog, Website Back in Action

After being out of commission for four months, the Smithsonian Catalogue and online store are back in business. Starting Aug. 4, customers are now able to place orders from Smithsonian Catalogue and
Smithsonian’s direct business was closed four …


In News

August 1, 2008

Back Word

The 2008 Summer Olympics are in full swing this month, but one multichannel merchant has already had his Olympic moment. Bill Crutchfield, CEO of electronics marketer Crutchfield, carried the Olympic torch in Hangzhou, China, on May 18. …


In Uncategorized

UPS, shipping, financial results, operations and fulfillment, FedEx, TNT

March 4, 2015

Free Shipping and Flexibility are Key Global Ecommerce Drivers

The desire for convenience, flexible delivery and payment options and a seamless experience across channels continue to dominate for consumers worldwide, according to the second annual Pulse of the Online Shopper global study, conducted by comScore on behalf of UPS.


In customer experience, Ecommerce

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

January 15, 2015

Target to Close All 133 Stores in Canada

Ending a failed experiment that began in March 2013, Target announced it was closing all 133 of its Canadian stores by the end of 2015, with plans to liquidate its assets. Walmart Canada has been mentioned as a possible acquirer of the assets …


In News, Omnichannel


January 15, 2015

Businesses in Africa Under Pressure to Remain Competitive

Successful companies in 2015 will be those that can adapt to the fast changing global environment, such as unstable currency markets, the fast growing global population and rising number of internet users, and make them work in their favor. This is …


In cross-border, Global

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