February 5, 2014

International Ecommerce to Grow to $50 Billion by 2020

International sales from U.S. online retailers will jump from $11 billion in 2014 to almost $50 billion by 2020, which would make up 16% of the overall U.S. online retail market, according to a report released today by OC&C Strategy Consultants.

The …


In 2014 Predictions, Ecommerce


February 4, 2014

Retailers Commit to Collaborative Approach to Reduce Fraud

The National Retail Federation has urged Congress to take a comprehensive approach as it contemplates a national response to criminal cyberattacks in which millions of consumers’ credit and debit card numbers were stolen. NRF said retailers are willing to do …


In Must Reads, Payment/Security

July 5, 2012

4 Ways to Make Search Results Page More Engaging

The number of online shoppers who prefer searching rather than merely browsing is rising, as search allows them to more easily home in on what they want. But providing accurate search results, although fundamentally important, is not good enough to …


In Ecommerce

October 1, 2007

Back Word

Get ready for Beaney World
L.L. Bean’s flagship store has long been the biggest draw in Freeport, ME — perhaps because it’s been open 24 hours a day, seven days a week since 1951. But now the outdoor gear and apparel merchant …


In News


April 15, 2014

4 Biggest Myths About Selling Abroad

International selling may look frightening at first glance, but ultimately, the opportunity outweighs the risk. By knowing what’s true and what’s false about expanding abroad, you’re better equipped to enter the global market with confidence and ease.


In Ecommerce, Global

February 3, 2014

Shoppers Want In-Store Experience to Match Online Convenience

Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study of “seamless retailing” by Accenture. In a survey of 750 adult consumers, 21 percent of …


In Press Releases

July 2, 2012

Catalog Mailers Need to Address Congress Regarding H.R. 2309

I requested this space to share a story with my peers who mail catalogs. It’s a story I find remarkable, alarming, somewhat shocking, and yet at the same time, not all that surprising – all in one. It’s …


In Catalog, Lists & Data - Buisness

July 1, 2012

It’s Time to Enter the MCM Awards… Really!

Welcome back, past MCM Awards entrants!

We want to let you know you didn’t miss the 27th Annual MCM Awards, the industry’s top honor for cross-channel direct-to-customer marketers. In fact, the call for entries has begun, and ends on …


In Catalog

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

April 15, 2014

4 Tips for Selecting a Fulfillment Partner

Your company will make few decisions more important than choosing a fulfillment services partner. Why? In the eyes of your customers, you and your fulfillment services supplier are one and the same.

The wrong partner can negatively affect your business …


In Must Reads, Operations & Fulfillment


January 30, 2014

10 Ways to Quickly Address Consumer Complaints on Social Media

With millions of Americans logging on to social media sites like Facebook and Twitter multiple times a day, it has not only become one of the most popular ways to keep tabs on friends, but also a place to gripe …


In Contact Center, Customer Service

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