February 23, 2014

5 Tips for Omnichannel Success

A recent study conducted by the CMO Club and Visual IQ highlighted the challenges CMO’s are facing as they try to embrace omni-channel analysis of their marketing and branding initiatives.

The results were not surprising. Some 85% of CMOs say …


In Must Reads, Omnichannel

October 1, 2007

Back Word

Get ready for Beaney World
L.L. Bean’s flagship store has long been the biggest draw in Freeport, ME — perhaps because it’s been open 24 hours a day, seven days a week since 1951. But now the outdoor gear and apparel merchant …


In News


February 20, 2014

How RibbedTee Prepared its Customers for Holiday 2013 Delays

[caption id="attachment_42293" align="alignleft" width="300"] Mike Schwarz, founder of RibbedTee.com.[/caption]

If the 2013 holiday season will be remembered for anything in the ecommerce world, it very well could be how the lack of communication between merchants, carriers and …


In Ecommerce, Holiday 2013


December 6, 2013

Apple Launches iBeacon App to Tailor In-Store Shopping Experience

With the help of Bluetooth technology, shoppers can now tailor their shopping experience inside one of 254 Apple stores throughout the United States, through the new iBeacon mobile app.

Apple launched the capability on Dec. 6 and, according to an article from …


In Cross Channel, Ecommerce


December 6, 2013

Contact Centers Were Up to Task This Cyber Weekend

Customer satisfaction is a huge issue for online retailers, especially during the holiday season. In this video interview, StellaService CEO Jordy Leiser talks about his company’s Thanksgiving Weekend findings.

[CLICK HERE for Multichannel Merchant's Cyber Weekend 2013 coverage]

Only ten companies …


In Contact Center, Cyber Weekend 2013

May 20, 2012

Macy’s Expects to See 292 Fulfillment Stores by Nov. 1

In an effort to get more products to more customers, Macy’s expects to see 292 of its department stores work double duty as fulfillment centers for online orders just in time for the holiday season.
Subscribe to RSS headline updates from: …


In Channel Integration, Cross Channel

May 17, 2012

10 Ways to Reduce Shopping Cart Abandonment

On average, 75% of all possible online purchases never occur because visitors abandon their shopping carts. Numerous factors contribute to shopping cart abandonment, including high shipping rates, a desire to comparison shop, a lack of money, or the desire to look …


In Ecommerce


December 3, 2013

5 Steps to a Successful Convenience Commerce Model

In 1936, the founders of Harry & David began a “Fruit of the Month Club.” The revolutionary service promised fresh, handpicked fruit delivered to customers’ doors monthly. Consumers and companies quickly jumped on the bandwagon, leading to clubs for everything from cheese …


In Ecommerce, Marketing


December 2, 2013

Is Thanksgiving Day Shopping Here to Stay?

Despite all the angst and venom consumers spewed towards merchants who chose to open their doors on Thanksgiving night, it appears Thanksgiving Day shopping is here to stay.

Here’s why.

ShopperTrak estimates that, when compared to Thanksgiving and Black Friday …


In Blog, Cyber Weekend 2013

November 10, 2004

Financial Reports: School Specialty, Collegiate Pacific

Sales, Income Up at School Specialty Fiscal second-quarter revenue for Greenville, WI-based School Specialty (Nasdaq: SCHS) rose 8%, to $361.5 million for the three months ended Oct. 23. Net income increased 2%, to $30.6 million. Excluding a $1.7 million restructuring charge relating to the closure of …


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